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Customer Support Specialist

4 months ago

Daresbury Cheshire, United Kingdom Matched Full time

Customer Support Specialist

Role : Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer service

Location : Daresbury office, Monday - Friday standard hours

WHY? Fast growing & leading IT Consultancy

Competitive basic + benefits + monthly commission

  • Do you enjoy interacting with people, building relationships whilst providing high levels of customer service?
  • Are you organised and able to prioritise workloads whilst making things happen?
  • Have you been successful in a customer service focussed role?

Our client is an established IT / Technology Consultancy serving customers across the UK. They have an exciting opportunity for an enthusiastic Customer Service Advisor. We are looking for someone who can establish, build, and maintain trust with colleagues, customers, and suppliers, eagerly takes responsibility and ownership to make and keep promises, a dedicated team player with a can-do attitude. This is a great opportunity to work in a friendly forward thinking business where your career will progress quickly.

Key Responsibilities: Customer Support Specialist

  • Support the sales team with a variety of tasks - completing sales orders, assist quotations, administration of customer renewals, work with suppliers,
  • Build strong relationships with and provide a high level of customer service to internal and external stakeholders
  • Answer incoming calls and emails dealing with enquiries until complete
  • Regularly communicate with customers via telephone to ensure they are kept informed at every stage, track delivers, confirm scheduling of projects, and welcome customers
  • Communicate and coordinate with internal colleagues to ensure all orders and projects are delivered

Experience Required: Customer Support Specialist

  • Excellent communication skills with a customer service focussed telephone manner
  • Ability to make things happen and get things done
  • Exceptional organisational skills, particularly organising priorities, and various workloads
  • A good general knowledge of Microsoft Office
  • Beneficial if you have experience in a similar role i.e. call centre, customer service, account management, sales support, etc.
  • Driving licence + vehicle

For more information please get in touch with Katie at Matched Group:

  • Sales Support / Customer Service / Customer Relationship Executive / Account Manager / Account Executive / Customer Relationship Manager / Relationship Manager / Customer Service Advisor / Call Centre