Claims and Customer Service Agent
3 days ago
The Role; Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Qualifications Desirable qualifications and experience;
- A strong customer focused background
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
- Technical Automotive Knowledge beneficial but not essential
- The ability to excel working as part of a team and individually.
- Our excellent benefits and rewards packages
- A competitive bonus scheme and annual performance based pay review
- Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
- Competitive employer matched pension contributions
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
- 25 days holiday, plus statutory bank holidays, plus the option to buy or sell up to 5 days
- 37.5 hours per week
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