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Savings Customer Services Specialist

5 months ago

Chester, United Kingdom The Curve Group Full time

**25k + benefits ( onsite position)**

Our Banking client was founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside Their mission is to create and grow a sustainable, customer-focused and innovative bank that supports and champions the financial health of the rural economy.

**Job purpose**

**Key responsibilities**
- Provide exceptional customer service to our savers and prospective savers
- Ensure all customer information is kept accurate and up to date
- **E**nsure all savings team procedures are followed and adhered to
- Obtain supporting information and documentation to complete Know Your Customer and Anti Money Laundering checks. Have confidence to ask questions and escalate concerns where appropriate.
- Collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly
- Take ownership of customers by focusing on activities such as converting enquiries from prospective savers to opened accounts, helping customers to fund their new accounts and retaining existing savers when their accounts mature.

**Skills/experience required**
- Customer services experience, preferably in a financial services environment
- Anti-money laundering and know your customer regulations
- A passion for delivering outstanding customer service
- Desire to continually develop and improve
- Reliable, honest and can contribute to create a thriving culture.
- Experience of working within a savings team within a bank, building society or financial services company
- Knowledge of regulatory policies within the financial services sector.
- Knowledge of any aspect of agriculture would be welcome

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chester, CH1 3BQ: reliably commute or plan to relocate before starting work (required)

Work Location: One location