Customer Service Representative
6 hours ago
At Customer Labs, we're seeking a highly skilled Customer Support & Sales Advisor to join our team in Chester, Cheshire. As a key member of our commercial team, you'll play a vital role in delivering exceptional customer service and driving sales growth in the hospitality industry.
Key Responsibilities:
- Provide outstanding customer service to licensees via telephone and digital media, handling queries, taking and processing orders, and up-selling and cross-selling products.
- Build strong relationships with licensees, maintaining a diary of contacts to call each week and processing orders, selling key brands, and ensuring customers have access to the best product range available.
- Drive licensee engagement, handle incoming calls and digital communications, and manage important tasks related to the drinks supply service.
- Utilize MS Office, including Excel and email management, to effectively communicate with customers and colleagues.
Requirements:
- Excellent office-based customer service experience, including inbound and outbound calls.
- Effective communication skills, with a polite and confident telephone manner.
- MS Office experience, including Excel and email management.
What We Offer:
- Competitive salary and benefits package.
- Free parking.
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you.
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