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Customer Service Representative

2 months ago

Chester, Cheshire, United Kingdom Customer Labs Full time

Customer Support & Sales Advisor Role

**About the Role**

We are seeking a highly skilled Customer Support & Sales Advisor to join our team at Customer Labs in Chester, Cheshire. As a key member of our hospitality industry team, you will be responsible for providing exceptional customer service and sales support to licensees via telephone and digital media.

**Key Responsibilities**

* Handle queries, take and process orders, and up-sell and cross-sell products to licensees
* Build strong relationships with licensees through a culture of outstanding customer service
* Maintain a diary of licensees to call each week and process orders
* Drive licensee engagement and handle incoming calls and digital communications
* Manage important tasks related to the drinks supply service

**Requirements**

* Excellent office-based customer service experience
* Inbound and outbound calls experience
* Effective communication skills with a polite and confident telephone manner
* MS Office experience, including Excel and email management

**What We Offer**

* Competitive salary and benefits
* Free parking

**How to Apply**

If you are a motivated and customer-focused individual with a passion for sales and support, please forward your CV to us.