Workplace Coordinator

2 weeks ago


London, United Kingdom People Group Full time
Job Description

We have been assigned to recruit on behalf of our client a workplace coordinator in West London. This is a facilities coordinator role that has the potential to become permanent in next 3-6 months.

Working hours can be 7:00am-3:30pm or 9.30pm-6m with an hour for lunch.

Main Purpose

  • To be an integral part of the operational team to develop and grow the account to best support the client's strategic ambitions.
  • To fully establish and continually review client needs and expectations ensuring that systems, procedures and resources are in place to meet the Clients expectations.
  • To monitor vendor performance to ensure they are working to complete/close tasks against established KPI’s, SLA’s and task resolution priorities

Main Job Responsibilities:

  • CAFM – Daily triaging of tickets, advising the operation team of any trends,

recommendations, or improvements.

  • Developing good working relationships with key vendors, and ensure service is

aligned with client expectations with any shortfalls in service delivery being dealt

with in a timely and effective manner through effective contract management.

  • Participating in regular vendor service reviews to ensure actions are documented

and followed up.

  • Responsibility for office moves and changes, including the preparation of floor plans

and end-to-end management of the project, including management of

internal/external stakeholders.

  • Liaising with landlords/managing agents as required.
  • Overseeing the site operation manual and ensuring SOPs are created in line with

client expectations and are reviewed and updated on a regular basis.

  • Having a good understanding of the contractual requirements and ensuring the

change control process is followed

  • Relationship management – become a recognised point of contact for the facilities

operation and integrate with the client by building strong relationships with

stakeholders.

General Job Responsibilities:

  • Weekly new starter calls with office services for Client employees.
  • On/offboarding of professionals on Client systems.
  • Floor walks carried out daily and defects reported.
  • Managing adhoc PO/FM purchasing requests
  • Adopting a flexible approach to undertaking additional administration tasks to support the operational team.
  • Creating and maintaining a peer network to ensure excellent communication and sharing of best practice and innovation across clients.
  • Reporting – Assist with the preparation and presentation of monthly/quarterly performance packs

The job holder should ideally have:

Essential:

  • Standard DBS check
  • Experience of the project management of office moves/changes
  • Experience of working in banking/wealth asset management sector
  • Driven, with a positive ‘can do’ attitude
  • Ability to accept change and work flexibly
  • High standards and level of attention to detail
  • Problem solving experience and aptitude for multi-tasking
  • Desire to take ownership of a problem and find the solution
  • Ability to communicate effectively
  • Customer focused approach
  • Desire to understand how the service delivery model works
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
  • Experience of using FM Helpdesk ticketing/CAFM systems
  • Good organisational skills

Desired:

  • Experience of working across EMEA
  • Ability to think "out of the box" and to bring creative solutions to the table
  • Desire to progress and succeed

Education

Essential:

  • Educated to Higher National Diploma or A level standard (ideally in Facilities
  • Management)
  • Professional qualification
  • Recognised HS&E qualification (IOSH, NEBOSH)
  • Knowledge of RAMS/PTWs

Desired:

  • Professional qualification or business-related degree
  • Corporate member of relevant professional institution

“People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees”.


  • Workplace Coordinator

    1 month ago


    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom Integral Ad Science Full time

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Workplace Operations Coordinator (WOC). If you are excited to explore a role in the ad tech industry in a varied position of a workplace operations coordinator; work closely...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom Australasian Recruitment Company Full time

    **WORKPLACE COORDINATOR** A leading construction company is looking for someone to support with facilities management on site at a leading asset management firm. **Working hours are 7am to 3:30pm.** **WORKPLACE COORDINATOR ROLE**: - Daily triaging of tickets, advising the Macro operation team of any trends, recommendations, or improvements - Developing...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Contract: Government** **Location: London** **Hours of work: 37.5** **Contract Type: Fixed Term Contract** At ISS, we're not just about spaces; we're about creating environments that pulsate with vitality, innovation, and empathy. As an integral part of our placemaking culture, you will take centre stage in shaping the...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **London** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! Looking for an exciting opportunity to engage with users and provide top-notch support? We are currently seeking a Workplace Coordinator to join...


  • London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Contract: Banking** **Location: London** **Hours of work: 40** **Contract Type: Permanent** In the role of Workplace Coordinator, you'll be at the forefront of delivering an exceptional workplace experience, serving as the primary point of contact to facilitate user engagement and support within the Integrated Facilities...


  • London, United Kingdom ISS Facility Services Full time

    **Banking**: *** **Business Area: Banking**: *** **Place of Work: London** *** **Contract Type: Permanent** *** **Hours: 40** *** *** **Context** *** **Workplace Coordinator** *** **London** *** **Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you...


  • London, United Kingdom Ancestry Full time

    We're looking for an enthusiastic team-player to join our London office. As the Workplace Experience Coordinator you'll be responsible for the day-to-day running of the office and making sure the team has everything they need; from supplies and snacks, to meetings set-up and event planning, to coordinating visitors. You will report to the Facilities Senior...


  • London, United Kingdom CBRE Full time

    Posted- 06-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Workplace Strategy- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Key Tasks**: **_ Reception:_** - Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FoH...


  • London, United Kingdom HelloFresh Full time

    **About HelloFresh** HelloFresh is on a mission to transform the way the world thinks about home cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all the ingredients, instructions and inspiration needed to make delicious meals at home, from scratch. At just 10 years in, we’re the...


  • London, United Kingdom Natixis London Branch Full time

    Poste et missions Overall purpose of the role. The Workplace Coordinator is responsible for coordinating workplace, facilities, access management and H&S activities. This role supports the management and performance of Workplace through self delivery and efficient management of supply chain partners.  Co-ordination and management of the Workplace...


  • London, United Kingdom Australasian Recruitment Company Full time

    OPERATIONS AND WORKPLACE COORDINATORThis is an exciting opportunity for a Operations and Workplace Coordinator to join a robotics and AI organisation!  You will be the focal point for the smooth running of all office functions including facilities, stationary and workplace engagement. You will champion the culture of inclusivity and enjoyment managing...

  • Workplace Coordinator

    1 month ago


    London, United Kingdom ISS Facility Services Full time

    An opportunity has arisen within our Workplace Experience Team at the UK London headquarters of our client, curating a workplace environment that increases well-being, productivity and enhances the culture that our users want to be a part of. As a **Workplace Coordinator**, you will be responsible for building and maintaining effective working relationships...


  • London, United Kingdom OMNI Full time

    Workplace Experience/Facilities Coordinator London We are seeking a Workplace Experience/Facilities Coordinator to join our team. The Workplace Experience/Facilities Coordinator will be responsible for creating and maintaining a welcoming, efficient, and safe office environment for employees, managing office facilities, and coordinating workplace...


  • London, Greater London, United Kingdom Match Group Full time

    Match Group, through its portfolio companies, is a leading provider of dating services available globally. Our portfolio of brands includes Tinder, Hinge, Meetic, Match, OkCupid, PlentyOfFish, plus a number of other brands, each designed to power and inspire meaningful connections.The Match Group PREWF Team — encompassing Protect, Real Estate, Events,...


  • London, United Kingdom Aquent UK Full time

    Job Description Job Title: Workplace Experience Coordinator - Entertainment Client Location: Central London - Hybrid Starting: ASAP Hours: Full-time Duration: 7 months Are you ready to join a company that values Freedom and Responsibility, offering a dynamic and fast-paced work environment? We're seeking an enthusiastic and diligent...


  • London, United Kingdom CBRE Full time

    This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides coordination and administrative support for delivery of Workplace Services. Services...

  • Senior Sales Coordinator

    12 minutes ago


    London, United Kingdom Ark Workplace Risk Full time

    **SENIOR SALES COORDINATOR** Ark Workplace Risk is the market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients. We're pleased to offer an exciting opportunity for a Senior Sales Coordinator. The purpose of the role is to offer comprehensive administrative support and...


  • London, United Kingdom Mitie Full time

    **JOB DESCRIPTION** **Job Title: Lead Workplace Coordinator** **Responsible To: Soft Services Manager** **Location: BBC W1 Complex & London Sites within Region** JOB PURPOSE: To ensure the service provided by the Workplace Co-ordinator Team and Agile Working Co-ordinators is delivered to a continuously high standard and that the requirements of the Client...