Workplace Coordinator

4 weeks ago

London, United Kingdom ISS Facility Services Full time

**Banking**:
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**Business Area: Banking**:
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**Place of Work: London**

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**Contract Type: Permanent**

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**Hours: 40**

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**Context**

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**Workplace Coordinator**

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**London**

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**Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed**

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**An opportunity has arisen within our Workplace Experience Team at the UK London headquarters of our client, curating a workplace environment that increases well-being, productivity and enhances the culture that our users want to be a part of.**
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**As a Workplace Coordinator, you will be responsible for building and maintaining effective working relationships with our customer and business group clients, ensuring a collaborative approach to deliver an exceptional workplace experience.**

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**You are allocated a business area supporting 500+ users per floor and are recognised as the natural go to person.**

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**This is a full time, permanent position working 8am-5pm, Monday to Friday**

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**Key Responsibilities**

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- **First point of contact and delivery of Workplace Induction**
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- **Provide DSE assistance to employees with correct setting up of workplace workstations e.g., desk & chair settings etc.**
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- **Manage the availability of centrally managed stationery**
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- **Support with AV set up for meetings both onsite and online**
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- **Rectify immediate issues where possible in support of Cleaning, Engineering, IT and AV services**
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- **Support client with reporting of IT issues**
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- **Identify areas of improvement in delivery of the services and processes and implement change as required**
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- **Ensure HSE guidelines and regulations are followed and raise any concerns immediately, including the reporting of near hits**
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- **Deal with reactive and significant unplanned issues, analyse and report lessons learnt**
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- **Actively monitor the standard of IFM service on the floor and report any shortcomings identified**
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- **Manage the end-to
- end resolution of all open issues**
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**Professional and personal competencies/qualifications**

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- **Experience in a high level customer service environment.**
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- **Strong Microsoft Office skills, particularly Word, Excel and PowerPoint**
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- **Good inter-personal skills with a strong customer focus.**
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- **Enthusiastic and dynamic with can do attitude.**
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- **Self starter able to work under minimum supervision.**
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- **Team player, ability to motivate self and work with others to deliver results.**
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- **Excellent written and verbal communication skills.**
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- **Good time management discipline to meet agreed deadlines in a demanding environment**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**

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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

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**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

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**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

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**Please click on the following link for more information on this role**:
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**ISS is proud to be a diverse and inclusive employer.**
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**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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