Workplace Coordinator

4 days ago

London, United Kingdom ISS Facility Services Full time

**Workplace Coordinator**

**Contract: Government**

**Location: London**

**Hours of work: 37.5**

**Contract Type: Fixed Term Contract**

At ISS, we're not just about spaces; we're about creating environments that pulsate with vitality, innovation, and empathy. As an integral part of our placemaking culture, you will take centre stage in shaping the customer journey, serving as a conduit for an unparalleled workplace experience both for the GPA and ISS. Embodying the essence of excellence, you'll be a torchbearer of workplace ingenuity.

As a Workplace Coordinator, you'll seamlessly integrate within our workplace experience team. Your canvas will be the creation of an environment that doesn't just nurture well-being and productivity, but amplifies company culture - a culture that beckons end-users to be an integral part of the journey. Proactively, you'll seek avenues to heighten the on-site service experience, ingeniously introducing novel initiatives that align with the ISS and GPA vision.

At ISS, we're steadfast in our dedication to equip our Workplace Placemakers with knowledge, skills, and tools that empower them to deliver exceptional service. Our mission involves connecting people and places to facilitate a world that operates seamlessly. A paramount facet of your responsibility involves curating an unforgettable Workplace Experience. This entails crafting moments that resonate with internal and external stakeholders alike, leaving an indelible mark on their journey

As a Workplace Coordinator, you wield the power to sculpt a service culture mindset. Your efforts in promoting the right behaviours will be instrumental in fostering positive impacts on colleagues and customers alike. It's through your endeavours that a workplace truly aligns with its purpose - a purpose that goes beyond the ordinary and the functional, transcending to a realm where each interaction becomes a cherished moment.

In summary, your role as a Workplace Coordinator isn't just about overseeing spaces; it's about curating environments that resonate with the very essence of ISS. By breathing life into our purpose and ethos, you'll weave stories of exceptional workplaces, leaving an everlasting legacy in the hearts and minds of all who traverse this journey.

**Key Responsibilities**
- Assist in delivering the unexpected to our clients through first class customer service
- A natural host that can make customers, visitors and colleagues feel at home within the location
- Main point of contact for customer requests and enquiries
- Assist in answering all telephone enquiries for the site, room bookings and set up
- Support the onsite Management team with high profile events
- Support and create the best customer and workplace experience
- Develop relationships and capture client's individual requirements for future site visits
- Have a keen eye for detail and share your notes and feedback to the teams
- Work on community initiatives to develop connections
- Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity

**Professional and Personal Competencies/Qualifications**
- Experience of working in a high-profile environment
- Excellent communication skills both verbal and written
- Must be able to work within a highly confidential environment
- Working in Public Sector commercial environments is preferable
- Successfully managing multiple stakeholders demands and associated time pressures
- The ability to communicate and work effectively with customers, employees and teams at all levels
- Flexible to learning and willingness to go that extra mile in support of promoting the workplace experience onsite
- A high-level focus on the achievement of targeted results
- A high level of flexibility and a positive attitude to innovation and change
- Commitment to the ongoing success of the business

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which include

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