Workplace Coordinator

4 weeks ago

London, United Kingdom ISS Facility Services Full time

**Workplace Coordinator**

**London**

Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed

Looking for an exciting opportunity to engage with users and provide top-notch support? We are currently seeking a Workplace Coordinator to join our dynamic team

As the Workplace Coordinator, you will be the main point of contact for delivering the ultimate customer workplace experience. You will own the Touchpoint Journey, ensuring that users have all the information they need about the services and support provided by our Integrated Facilities Management (IFM) function in the building.

In this role, you will be designated to specific business groups occupying different floors in the building, where you will engage with the business manager and teams on a day-to-day basis. You will provide support for a variety of activities, including employee induction, community events, IFM, and/or business group projects.

As a Workplace Coordinator, you will be responsible for ensuring that all procedures and standards are met. You will be proactive in identifying any issues or requirements of the FM services and will work with the wider workplace/IFM teams to ensure resolution.

If you're passionate about delivering exceptional customer service and thrive in a fast-paced, dynamic environment, we want you to join our team

**Key Responsibilities**_**_
- The face of ‘IFM’ and the first point of contact for all users, starting from day 1 induction
- Responsible for the customer experience through the performance of facilities management services in the business area including bespoke support requirements to meet the needs of the specific business group and team
- Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle
- Actively monitoring the standard of IFM service on the floor and report any shortcomings, identifying areas of improvement in delivery of the services and processes and implement change as required
- Ensuring HSE guidelines and regulations are followed at all times
- Evacuation warden duties including the coordination of evacuation wardens on floors during any BCM incidents
- First Aid response and first aid stock management
- See job specification for further details of activities and tasks

**Professional and personal competencies/qualifications**_**_
- 2 years experience in a relevant customer service environment at a 5* service level
- Numeracy and literacy proficient
- Strong Microsoft Office skills in the use of word, excel and powerpoint
- IT Systems Administrator experience with understanding of CMMS IT systems
- Social media / intranet architecture background for engaging users in online communications
- Events management and customer communications
- Good inter-personal skills with a strong customer focus
- Enthusiastic and dynamic with can do attitude
- Self starter able to work under minimum supervision

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 110046

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