Workplace Coordinator

4 weeks ago

London, United Kingdom RICS Full time

**Workplace Co-ordinator**

**Location: London**

**Job type: Permanent**

**Job Purpose**:
Run the day-to-day site activities which include co-ordinating the following services: post, cleaning, security, health and safety, inducting new starters, M&E contractors and front of house services.

**Key Responsibilities**
- Customer facing and dealing with staff and member space enquiries onsite
- Be the primary point of contact for all Birmingham workplace and FM functions within the Workplace team
- Responsible for the onsite Workplace Management, Facilities Management and Helpdesk inbox, ensuring all requests are actioned in a timely manner, appropriately and effectively to deliver employee and member satisfaction and expectations
- Complete and record daily building inspections, documenting and resolving any issues found and engaging appropriate vendors promptly
- Adhere to agreed SLA’s & KPI’s for service delivery and customer satisfaction
- Input to and administration of the Workplace budgets
- Supervise site PPM schedule, ensuring all tasks are undertaken within the agreed timescales
- Manage all reactive work requests, ensuring the appropriate, swift and cost-effective resolution
- Supervise third-party contractors and suppliers undertaking FM and Workplace work on site, ensuring all work is carried out in accordance with regulatory requirements and company standard operating procedures
- Check and approve Risk Assessments and Method Statements (RAMS).
- Induct new starters with building processes and office familiarisation
- Develop a professional relationship with all facilities service providers by regular contractor/vendor meetings, ensuring agreed service commitments and KPI's are met and exceeded
- Ensure value for money/added value is achieved in terms of quality, service and cost
- Sort, collate and distribute all mail. Log and record all mail transactions on appropriate trackers.
- Cover for other roles within the team as required
- Carry out other duties as required, including but not limited to, general porterage.
- Supervise security provision
- Maintain effective relationship with the building management company and other tenants

**Experience / Skills Required**
- Experience with PPM's and scheduling
- Demonstrable experience in supplier contract performance and measurement
- Good communication and able to work within a team
- Have an understanding of hard and soft services
- Working towards or obtained IWFM full membership
- IOSH/ NEBOSH qualified
- Team player with an enthusiastic attitude and pro-active approach.

**Who Are We?**

As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments.

Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact.

With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

**Benefits**
- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)

Please make sure you have the correct right to work in the country the role resides in.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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