Workplace Coordinator

2 weeks ago

London, United Kingdom ISS Facility Services Full time

**Workplace Coordinator**

**London**

Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed

As Workplace Coordinator, you will be responsible for delivering the customer workplace experience as the main ‘go to’ person, owning the Touchpoint Journey to engage with users for any questions about the services or support provided by the Integrated Facilities Management (IFM) function in the building.

You will also be responsible for ensuring that all procedures and standards are met, raising any issues or requirements of the FM services and working with the wider workplace/IFM teams to ensure resolution.

**Key Responsibilities**_**_
- The face of ‘IFM’ and the first point of contact for all users, starting from day 1 induction
- Responsible for the customer experience through the performance of facilities management services in the business area including bespoke support requirements to meet the needs of the specific business group and team
- Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle
- Actively monitoring the standard of IFM service on the floor and report any shortcomings, identifying areas of improvement in delivery of the services and processes and implement change as required
- Ensuring HSE guidelines and regulations are followed at all times
- Evacuation warden duties including the coordination of evacuation wardens on floors during any BCM incidents
- First Aid response and first aid stock management
- See job specification for further details of activities and tasks

Professional and personal competencies/qualifications_

Essential
- 2 years’ experience in a relevant customer service environment at a 5* service level
- Numeracy and literacy proficient
- Strong Microsoft Office skills in the use of word, excel and powerpoint

Desirable
- IT Systems Administrator experience with understanding of CMMS IT systems
- Social media / intranet architecture background for engaging users in online communications
- Events management and customer communications

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 102644

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