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Customer Service Manager
3 months ago
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
We are currently recruiting for a Customer Services Manager to join our Chiltern team based out of our St Albans office.
Customer Services Manager will be responsible for a small team who manage customers throughout our warranty period while maintaining a customer focused approach and delivering high levels of customer service at all times.
For a further breakdown of the duties / responsibilities involved in the role please request a Job Description.
Desired Qualifications/Attributes:
- Construction/Customer Service Qualification
- Knowledge of the Construction Process.
- Understanding of NHBC Warranties and Standards
- 3 years’ experience in a customer focussed environment.
- Ability to communicate clearly both face-to-face, via telephone and email.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.
Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- Competitive Salary
- Company Bonus Scheme
- Company Car or Car Allowance
- Private pension up to 7.5%
- Private healthcare and cash plan options
- 28 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.
