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Customer Service Coordinator
2 months ago
We are seeking a highly motivated and experienced Customer After Sales and Installation Team Coordinator to join our UK team at Franke Coffee Systems. This role is pivotal in ensuring the smooth and efficient coordination of after-sales support and installation services for our clients.
Your Key Responsibilities- Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring timely and professional delivery.
- Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and resolution of any issues.
- Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction.
- Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM system.
- Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.
- Work closely with the sales and product teams to ensure a seamless transition from sale to installation and after-sales support.
- Proven experience in a coordination role within a customer service, after-sales support, or technical service environment.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.
- Strong communication and interpersonal skills, with the ability to effectively communicate with customers, technicians, and team members at all levels.
- A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.
- 25 days annual leave.
- Salary Sacrifice Pension Scheme.
- EAP program with assisted benefits.
- Free car parking.
