Customer Service Coordinator

4 weeks ago


St Albans, Hertfordshire, United Kingdom Franke Full time

About the Role

We are seeking a highly motivated and experienced Customer Service Coordinator to join our team at Franke Coffee Systems UK. This role is pivotal in ensuring the smooth and efficient coordination of after-sales support and installation services for our clients.

Your Key Responsibilities

  • Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring timely and professional completion.
  • Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and resolution of any issues.
  • Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction.
  • Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM system.
  • Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.
  • Work closely with the sales and product teams to ensure a seamless transition from sale to installation and after-sales support.

Requirements

  • Proven experience in a coordination role within a customer service, after-sales support, or technical service environment.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, technicians, and team members at all levels.
  • A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.

What We Offer

  • 25 days annual leave.
  • Salary Sacrifice Pension Scheme.
  • EAP program with assisted benefits.
  • Free car parking.


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