Head of Customer Service
3 months ago
**St Albans**
**Up to £45k**
A new and exciting role has arisen for a Head of Customer Service within a professional and established global business based on the outskirts of St. Albans.
The Customer Service Manager will focus on strategic process improvement and is responsible for leading and enhancing the efficiency and effectiveness of the customer service department.
This role involves developing and implementing strategies to streamline processes, improve customer satisfaction, and ensure a high-quality customer experience.
**What’s in it for you?**
- **Up to £45k**:
- 25 days holiday + B.H
- Hybrid working options available in the future
- Bonus
- Discounted products
- Pension scheme
- The opportunity to work for a global company with an enviable expansion programme
- Excellent progression potential as the company expands
- Develop within the organisation through their dedicated individual development programme
**Key Responsibilities for the Head of Customer Service**:
- Train, manage, motivate, and develop a highly skilled and cohesive team
- Resource planning (including cross training to increase job knowledge)
- Ensure the team act professionally, are responsive, have all relevant product knowledge, know when to escalate a customer query, pay close attention to detail and are efficient and effective when communicating directly with the customer and during all customer interactions
- Able to deal with customer complaints to mutual satisfaction
- Able to create effective systems and processes to ensure smooth running of the department
- Comfortable working with and interpreting data and making recommendations for improvements
- Work closely with all other departments in order to drive efficiency and improvements and reduce costs
- Able to address issues within the team informally or where necessary, through grievance/disciplinary processes
**For this Head of Customer Service role the employer is looking for**:
- Minimum of 4 years’ relevant management experience within a customer services environment
- Previous experience of supporting and developing a team of customer service advisers
- Experience of working within a busy, fast paced and often demanding environment with the ability to work accurately and to deadlines
- Energetic, enthusiastic, motivated individual
- Able to motivate, create enthusiasm, balance, and proactivity within the team
- Act as coach and mentor to strengthen deltas and build on positives in order to drive
- results
- Passionate and committed to delivering exemplary customer service
- Unafraid of change; challenges the status quo; continuous improvement advocate
- Data driven; numerate; strong IT skills including excel; SAP experience desirable
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
**Job Types**: Full-time, Permanent
**Salary**: Up to £45,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in St Albans
Reference ID: JD3372
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