Head of Service

3 months ago


St Albans, United Kingdom Eclipse Recruitment (Hemel) Ltd Full time

**About the job**
We are currently seeking a dynamic individual to join a St Albans based employer as the Head of Service.
You will be responsible for the service desk teams that take maintenance calls, coordinate installations and book both maintenance and reactive jobs with their field-based engineers. The Head of Service will report directly to the Managing Director of the UK.

**Daily tasks**
- Lead the reactive maintenance team (15 people) and the installation/contracts team (6 people) by ensuring the timely and effective resolution of technical issues reported within the ticketing system from customers.
- Lead review and resolution meetings with their customers.
- Develop and maintain metrics to track service performance, call resolution time, customer satisfaction, and first call resolution rate.
- Conduct regular performance reviews of service team members and identify opportunities for growth.

**Requirements**:
Proven leadership skills and the ability to manage diverse personalities
Minimum 5 years experience in managing a large service desk / helpdesk team (non IT; 10+) that coordinate a large number of technicians (50+)
Knowledge of SAP - essential
Excellent communication skills
Excellent written and verbal skills
Strong experience in setting and achieving KPIs

**Benefits**
25 days annual leave plus bank holidays, free car parking, Death in Service X 3 of your salary, EAP Learning and future development opportunities

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St Albans, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Desk / Helpdesk: 5 years (required)

Work Location: In person



  • St Albans, United Kingdom Red Door Recruitment Full time

    **St Albans** **Up to £45k** A new and exciting role has arisen for a Head of Customer Service within a professional and established global business based on the outskirts of St. Albans. The Customer Service Manager will focus on strategic process improvement and is responsible for leading and enhancing the efficiency and effectiveness of the customer...


  • St Albans, Hertfordshire, United Kingdom Head & Short Podiatrists Ltd Full time

    We are seeking a highly skilled and enthusiastic Podiatrist to join our team at Head & Short Podiatrists Ltd. As an Associate Podiatrist, you will play a vital role in providing exceptional patient care and contributing to the growth and success of our company.Key Responsibilities:Deliver high-quality patient care, including routine, verrucae,...


  • St Albans, Hertfordshire, United Kingdom Head & Short Podiatrists Ltd Full time

    We are seeking a highly skilled and enthusiastic Podiatrist to join our team at Head & Short Podiatrists Ltd. As an Associate Podiatrist, you will play a vital role in providing exceptional patient care and contributing to the growth and success of our company.Key Responsibilities:Deliver high-quality patient care, including routine, verrucae,...

  • Head Chef

    2 months ago


    St Albans, United Kingdom Susan Hamilton Full time

    Head Chef, St Albans £40k+ tipsGreat opportunity for a passionate and inspirational Head Chef to join our clients' team based at this busy site in St Albans.Located in the heart of the city, this vibrant and busy site offers a variety of fresh seasonal menus from brunch to sharing plates, artisan pizzas, classics and of course, Sunday roasts. As the Head...

  • Head of Als

    3 months ago


    St Albans, United Kingdom OAKLANDS COLLEGE Full time

    **Head of ALS** Full Time/ Permanent £49,920 - £54,549 - Depending on experience & qualifications Based across St Albans & Welwyn Garden City Campus We are seeking a dynamic and experienced individual to join our educational institution as the Head of Additional Learning Support. As a key member of our team, you will play a crucial role in promoting an...


  • St Albans, United Kingdom Klein Hamilton Executive Search Full time

    **Head of Account Management | St Albans | Full-Time | £48,000 to £52,000 per annum** **Head of Account Management** A UK based administration software and solutions business located in St Albans with over 20 years’ experience in protection, pensions and wealth management products is recruiting for a Head of Account Management. The mission of the role...

  • Head of Sustainability

    3 months ago


    St Albans, United Kingdom Sisk Full time

    **Head of Sustainability - UK Division - Maternity Cover** An interim Head of Sustainability is required to lead the Sustainability function in our UK division for a year providing maternity cover for the role. The successful applicant will report to the Group Health, Safety, Sustainability and Quality Director and will also work within the Divisional Senior...

  • Head Barista

    3 months ago


    St Albans, United Kingdom GAIL's Bakery Full time

    We are opening a brand new GAIL's bakery in Hertfordshire and are on the hunt for a Head Barista to join our team! If the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on! Our Head Baristas demonstrate real passion to join our GAIL’s family and for training and **developing others**. You...

  • Head of Estates

    3 months ago


    St Albans, United Kingdom St Columba’s College Full time

    The College seeks to continually improve the school estate in line with the expansion of the co-educational curriculum offer. It is an exciting time to join and the Head of Estates will be intrinsic to the design and delivery of major projects. St Columba’s College is committed to safeguarding and promoting the welfare of children and young people and...

  • Head Chef Gastropub

    2 months ago


    St Albans, United Kingdom Hamilton Mayday Full time

    Head Chef, St Albans £40k+ tips Great opportunity for a passionate and inspirational Head Chef to join our clients' team based at this busy gastropub in St Albans. Located in the heart of the city, this vibrant and busy site offers a variety of fresh seasonal menus from brunch to sharing plates, artisan pizzas, classics and of course, Sunday roasts. ...

  • Head Chef Gastropub

    2 months ago


    St Albans, United Kingdom Hamilton Mayday Full time

    Head Chef, St Albans £40k+ tipsGreat opportunity for a passionate and inspirational Head Chef to join our clients' team based at this busy gastropub in St Albans.Located in the heart of the city, this vibrant and busy site offers a variety of fresh seasonal menus from brunch to sharing plates, artisan pizzas, classics and of course, Sunday roasts. As the...


  • St Albans, United Kingdom Insight Select Full time

    Interim Head of Martketing / £65,000 Annually / St Albans / Contract (Maternity Cover) / Hybrid Working  My client, a leader in the law industry, are looking to recruit an Interim Head of Marketing to join their team for a 9-12 month period. The successful candidate will have a proven track record of developing and implementing successful marketing...


  • St Albans, United Kingdom Insight Select Full time

    Interim Head of Martketing / £65,000 Annually / St Albans / Contract (Maternity Cover) / Hybrid Working My client, a leader in the law industry, are looking to recruit an Interim Head of Marketing to join their team for a 9-12 month period.The successful candidate will have a proven track record of developing and implementing successful marketing...

  • Head Waiter/waitress

    1 month ago


    St Albans, United Kingdom The Hub on Verulam Full time

    We're looking for an experienced, friendly, go-getting individual to become a part of our growing team. The Head Waiter/Waitress will oversee the front-of-house operations of the restaurant, ensuring that guests have an enjoyable experience from start to finish. **Responsibilities include**: - Oversee the seating of guests and manage reservations - Ensure...


  • St Albans, United Kingdom Red Door Recruitment Full time

    Our client, experts in their field, are a modern and innovative legal firm. They believe firmly in developing their staff and recognising their achievements. They are looking for an Interim Marketing for 9-12 months Maternity Cover.This role involves leading on strategic initiatives, driving business growth and strengthening the company market presence.This...


  • St Albans, United Kingdom Circle Health Group Full time

    **Salary: Up to £27,000 (depending on level of experience, training, and qualification)** **Head Office Administrator** **Full-time Permanent - Hybrid** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an...

  • Head Housekeeper

    3 months ago


    St Albans, United Kingdom C&N Recruitment Full time

    C&N Recruitment are currently recruiting for a Head Housekeeper for a 4* Hotel based in St Albans Countryside. You will be managing and supervising the housekeeping team, organise the team, recruit, training, and all other related tasks. Your main responsibilities: - To lead, motivate and manage the housekeeping team in the execution of their duties. - To...


  • St Albans, United Kingdom Innovate Full time

    Job Title: Head of Export ControlLocation: HertfordshireSalary: depending on experienceWe are currently seeking a Head of Export Control to lead the Export Control team at a leading Defence organisation who're dedicated to advancing cutting-edge products.ResponsibilitiesManage and develop the Export Control Team, guiding their functional growth.Oversee...


  • St Albans, United Kingdom Reed Specialist Recruitment Full time

    Are you looking to progress within your marketing career?Do you have strong B2B Marketing experience?Do you have experience across digital marketing, events, content and website maintenance?Are you immediately available and looking for a interim position? If you can answer yes to the above questions then this could be the PERFECT role for you!Reed Marketing...

  • Head Chef

    3 months ago


    St Albans, United Kingdom C and N Recruitment Full time

    C&N Recruitment are currently recruiting for a Head Chef that can manage the banqueting section of the kitchen based at a 4* hotel in the Hertfordshire countryside. This is a stunning location that is popular with weddings, conferences and various events throughout the year. The main purpose of the role is to manage the production of high quality food for...