Customer Service Director
4 weeks ago
Job Title: Customer Service Manager
Job Type: Full-time
Company: Ernest Gordon Recruitment Limited
Location: St Albans, Hertfordshire
Job Description:
We are seeking an experienced Customer Service Manager to join our team in St Albans. As a Customer Service Manager, you will play a key role in building and maintaining strong relationships with our clients while supporting a team of engineers in their professional and personal development.
Key Responsibilities:
- Identify training needs and implement solutions to improve customer satisfaction and engineer performance
- Build and maintain strong relationships with clients through regular communication and issue resolution
- Support and guide a team of engineers in their development, providing coaching and mentoring as needed
- Work closely with the senior leadership team to develop and implement customer service strategies
- Monitor and report on customer satisfaction and engineer performance metrics
Requirements:
- Background in Fire Safety, Construction, Electrical, or a related field
- Proven experience in customer service management, preferably in a similar industry
- Excellent communication and interpersonal skills
- Ability to work autonomously and as part of a team
- Strong problem-solving and analytical skills
What We Offer:
- A competitive salary and benefits package
- Ongoing management training and development opportunities
- A generous holiday package and flexible working hours
How to Apply:
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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