Customer Service Director

4 weeks ago


St Albans, Hertfordshire, United Kingdom Ernest Gordon Recruitment Limited Full time £35,000 - £45,000

Job Title: Customer Service Manager

Job Type: Full-time

Company: Ernest Gordon Recruitment Limited

Location: St Albans, Hertfordshire

Job Description:

We are seeking an experienced Customer Service Manager to join our team in St Albans. As a Customer Service Manager, you will play a key role in building and maintaining strong relationships with our clients while supporting a team of engineers in their professional and personal development.

Key Responsibilities:

  • Identify training needs and implement solutions to improve customer satisfaction and engineer performance
  • Build and maintain strong relationships with clients through regular communication and issue resolution
  • Support and guide a team of engineers in their development, providing coaching and mentoring as needed
  • Work closely with the senior leadership team to develop and implement customer service strategies
  • Monitor and report on customer satisfaction and engineer performance metrics

Requirements:

  • Background in Fire Safety, Construction, Electrical, or a related field
  • Proven experience in customer service management, preferably in a similar industry
  • Excellent communication and interpersonal skills
  • Ability to work autonomously and as part of a team
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing management training and development opportunities
  • A generous holiday package and flexible working hours

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].



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