Customer Service Representative

24 hours ago


St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full time
Customer Service Opportunity

We are seeking an experienced customer service professional to join our team at Red Door Recruitment in St Albans.


Key Responsibilities:
  1. Provide exceptional customer service through voice and written communication, multitasking, and switching between different communication channels in a fast-paced environment.
  2. Work under pressure to meet service level agreements, analyse problems, and provide solutions in complex situations.
  3. Investigate and respond to customer complaints, liaising with internal and external parties as needed.
  4. Identify complaint trends and patterns, and use Quality Assurance research to improve customer service.
  5. Utilise in-house tools to service and assist customers post-sales, and analyse customer feedback to improve functionality and automation.

Requirements:
  1. At least 2 years' experience in a customer service focused role.
  2. Computer literate, confident administrator with Excel skills.

Red Door Recruitment is committed to promoting equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.



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