Customer Service Representative
24 hours ago
We are seeking an experienced customer service professional to join our team at Red Door Recruitment in St Albans.
Key Responsibilities:
- Provide exceptional customer service through voice and written communication, multitasking, and switching between different communication channels in a fast-paced environment.
- Work under pressure to meet service level agreements, analyse problems, and provide solutions in complex situations.
- Investigate and respond to customer complaints, liaising with internal and external parties as needed.
- Identify complaint trends and patterns, and use Quality Assurance research to improve customer service.
- Utilise in-house tools to service and assist customers post-sales, and analyse customer feedback to improve functionality and automation.
Requirements:
- At least 2 years' experience in a customer service focused role.
- Computer literate, confident administrator with Excel skills.
Red Door Recruitment is committed to promoting equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
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