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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly organized and customer-focused individual to join our client's dynamic Customer Service Team as a Customer Service Representative. This role is vital in maintaining excellent customer relations, as you will be the first point of contact for their valued clients.
Key Responsibilities:
- Liaise with customers to resolve queries and provide exceptional service
- Process orders and update data accurately to ensure seamless customer experience
- Obtain missing information, take payments, and address customer concerns
- Coordinate with the logistics department to ensure timely deliveries
- Communicate customer feedback internally to drive business improvement
- Utilize the bespoke software system to manage customer interactions
- Stay updated with new products and features to provide informed customer support
- Build and maintain effective customer relationships through excellent communication and problem-solving skills
Essential Skills:
- Excellent communication and problem-solving abilities
- Ability to multi-task, prioritize, and work under pressure
- Strong organizational skills and attention to detail
- Team player with high dedication and CRM software experience
- Competent in MS Office and keyboard skills
- Effective upselling and promotion of products
Benefits:
- Monday to Friday, 09:00 to 17:00 (no weekends or bank holidays)
- Onsite car parking
- Paid breaks (45 mins lunch, 10 mins morning, 10 mins afternoon)
- 33 days annual leave (including bank holidays)
- 25% colleague discount and a monthly free pack of toilet paper
- Contributory pension scheme
- End-of-month work socials
About Our Client:
Our client is a leading supplier to the hospitality industry, providing a comprehensive range of high-quality products. They are dedicated to ensuring an outstanding experience for their clients, making them a trusted partner for many establishments across the UK.
What We Offer:
As a Customer Service Representative with our client, you will have the opportunity to work with a growing, family-run company that values customer satisfaction. You will be part of a dynamic team that is passionate about delivering exceptional customer service.
