Customer Service Representative

3 weeks ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Sopwell House, a luxury family-owned Georgian country house hotel. As a Customer Service Representative, you will be responsible for providing exceptional guest care and service, ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Provide exceptional guest care and service, ensuring that every guest feels welcome and valued.
  • Familiarise yourself with hotel facilities and assist guests with questions in a polite, helpful, and efficient manner.
  • Handle guest complaints or problems promptly and ensure that all resolved/unresolved incidents are reported to your Head of Department.
  • Have strong communication and organisational skills, with the ability to use computer systems and work under pressure.
  • Experience in a 4/5* star luxury hotel is preferable, with a focus on customer service.

What We Offer:

  • A wide range of training and development opportunities to help you grow and develop in your career.
  • Free staff meals and parking, as well as discounted food and beverage, accommodation, and spa.
  • 28 days holiday and 1 extra holiday day on your birthday.

About Us: At Sopwell House, we live by our Vision, Purpose, and Values. We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.



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