Customer Service Representative
12 hours ago
We are seeking a highly skilled Customer Service Executive to join our team at Red Door Recruitment. If you have a passion for delivering exceptional customer experiences, we want to hear from you
Key Responsibilities:- Provide outstanding customer service through voice and written communication, multitasking, and switching between different channels in a fast-paced environment.
- Work under pressure to meet service level agreements, analyze problems, and provide solutions in complex situations.
- Investigate and respond to customer complaints, liaising with internal and external parties as needed.
- Analyze complaint trends and patterns to provide commercially viable resolutions and communicate sensitively with customers.
- Contribute to company growth and profit margins by resolving situations while mitigating reputational risk and compensation claims.
- Assist in identifying complaint trends and patterns with Quality Assurance research.
- Utilize in-house tools to service and assist customers, analyzing customer feedback to improve functionality and automation.
- At least 2 years' experience in a customer service-focused role.
- Computer literacy and confident administration skills, including Excel.
Red Door Recruitment is committed to promoting equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination. For more information, please visit our website.
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