Customer Service Director

3 weeks ago


St Albans, United Kingdom Ernest Gordon Recruitment Full time

Job Title: Customer Service Manager

Job Type: Full-time

Industry: Fire Safety, Electrical, Construction

Location: St Albans

Job Description:

We are seeking an experienced Customer Service Manager to join our team in St Albans. As a key member of our senior leadership team, you will be responsible for building and maintaining strong client relationships, supporting and guiding a team of engineers in their development, and identifying training needs and implementing solutions.

Key Responsibilities:

  • Build and maintain strong client relationships to ensure client satisfaction and further customer relationships.
  • Support and guide a team of engineers in their development, identifying training needs and implementing solutions.
  • Work closely with the existing Customer Service Manager and other members of the senior leadership team to ensure seamless delivery of services.
  • Identify opportunities for business growth and development, and implement strategies to achieve these goals.

Requirements:

  • Background in Fire Safety, Construction, Electrical, or a related field.
  • Proven experience in customer service management, with a focus on building and maintaining strong client relationships.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
  • Ability to work autonomously, with a high level of initiative and motivation.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing management training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

Ernest Gordon Recruitment Limited is a leading recruitment agency specializing in the Fire Safety, Electrical, and Construction industries. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled and experienced Customer Service Manager to join our team.



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