Administrative Assistant
2 weeks ago
Responsibilities
- Handle and coordinate active calendars
- Schedule and confirm meetings
- Ensure file organization based on office protocol
- Provide ad hoc support around office as needed
- Manage and monitor service user invoice queries and complaints; overseen by the Branch Manager and/or Deputy
- Support with a care worker and office staff payroll
- Manage and monitor the call logging system, addressing areas of non-compliance by staff members
- Manage staff rotas
- Manage and Monitor the alerts on care software to ensure care staff are conducting visits at the allocated time
- Communicate with service users and their representatives if their scheduled care and support is running behind the allocated time
- The manual confirming of timesheets
- Working in partnership with the company’s central accounts team
- Any other such duties as may be from time to time required to ensure the safe running of the service
- services and delivery of appropriate care to service users.
- Bachelor's degree or equivalent experience
- Strong interpersonal, customer service and communication skills
- Ability to multitask
- Proficient in Microsoft Office suite
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