Repairs Resolution Officer
2 days ago
Repairs Resolution Officer Southwark Job RoleTo support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage 'right first time' service delivery.To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.Work with the council's contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.Create and manage project plans and other project documentation such as risk and issues logs.Manage the budgets for allocated small projects.Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies
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Repairs Resolution Officer
2 days ago
London, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Southwark to assist with the appointment of a Repairs Resolution Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 18.11 23.54 per Hour Responsibilities: Strive to support the achievement of an...
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Complaints Officer
6 months ago
London, United Kingdom Cleantech People Full time**What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...
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Repairs Resolution Officer
8 months ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are looking to recruit a Repairs Resolution Officer on a Temporary Basis based in South East London. - Have direct contact with customers either by telephone or face to face - deal with general queries and enquiries, and resolve any form of customer dissatisfaction - Monitor the implementation of decisions and recommendations arising from...
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Information Officer Role for NHS Resolution
2 days ago
London, Greater London, United Kingdom NHS Resolution Full timeJob DescriptionThe Knowledge and Information Management team at NHS Resolution consists of a team of nine covering Knowledge, Information, and Records Management. The successful candidate will work collaboratively with other teams and have excellent organisational skills. Main Responsibilities• Collaborating with teams to manage document repositories•...
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Repairs Resolution Officer
7 months ago
London, United Kingdom step stone media Full time**Responsibilities** 1. To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors 2. To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate...
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Repairs Resolution Officer
6 months ago
London, United Kingdom dva social care Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
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Repairs Resolution Officer
6 months ago
London, United Kingdom Flicky Pubs Ltd Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
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Repairs Resolution Officer
7 months ago
London, United Kingdom The Maple Hotel Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
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Repairs Resolution Officer
7 months ago
London, United Kingdom Ritz Farringdon Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
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Repairs Resolution Officer
7 months ago
London, United Kingdom The Maple Hotel Full time**Responsibilities** To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate computerised...
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Repairs Resolution Officer
2 days ago
London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...
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Repairs Resolution Officer
7 months ago
London, United Kingdom Pertemps Network Group Full time**Job Description**: **Role Purpose** **Responsibilities** - To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.- To undertake administrative tasks for the...
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Residential Repairs Officers
2 days ago
London, Greater London, United Kingdom CV-Library Full timeJob Title: Residential Repairs OfficersWe are seeking experienced Residential Repairs Officers to join our team in London.About the Company:Nottinghill Genesis is a leading provider of housing services in London, committed to delivering high-quality repair and maintenance services to our residents.About the Role:Action urgent repairs to ensure timely...
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Repairs Resolution Officer
2 weeks ago
South East London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
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Repairs Resolution Officer
2 weeks ago
South East London, United Kingdom CV-Library Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for...
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Newly Qualified Solicitor for Family Law
5 days ago
London, Greater London, United Kingdom Resolution Full timeIn pursuit of excellence in family law, Resolution seeks a skilled Family Law Solicitor to join our Central London office. This full-time role will involve supporting clients and directors, as well as contributing to business development initiatives.The ideal candidate will possess excellent communication skills and be able to work effectively in a...
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Business Officer
6 months ago
London, United Kingdom Novax Recruitment Ltd Full time**Business Officer / Resolutions** **Newham** **£24-£26 P/H (Umbrella)** **3 Months +** **Office based 5 days per week** We are currently looking for a experienced Business Officer / Resolutions to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases. **Experience needed** - Experience of working in...
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Complaints Resolution Officer
6 months ago
London, United Kingdom Colbern Limited Full time717586-3219-2499 12.4 Complaints Resolution Officer Newham Contract £20.44 per hour Our client is looking for an experienced Complaints Resolution Officer. RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high...
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Rent Arrears Resolution Officer
2 days ago
London, Greater London, United Kingdom Hire Ground Full timeHire Ground seeks a Rent Arrears Resolution Officer to oversee the management of rental arrears and ensure timely payments from tenants. The estimated annual salary for this position is around £18,000.This role operates within an office setting, following a 4-day working week from Monday to Thursday.The ideal candidate will have experience in managing...
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Complaints Resolution Officer
8 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...