Residential Repairs Officers
5 days ago
We are seeking experienced Residential Repairs Officers to join our team in London.
About the Company:
Nottinghill Genesis is a leading provider of housing services in London, committed to delivering high-quality repair and maintenance services to our residents.
About the Role:
- Action urgent repairs to ensure timely resolution for residents.
- Review and accept quotes, checking costs from contractors.
- Confirm that repair work matches expectations before payment.
- Be proactive in preventing repair delays.
- Keep customers informed about progress and completion dates.
- Answer customer inquiries online or in person, recording all interactions on Workwise.
- Ensure resident satisfaction with repair services.
- Triage and diagnose repairs efficiently, allocating resources effectively.
- Analyse quotes, invoices, and variation orders, verifying costs and works.
- Investigate repair causes, recalling or closing repairs as needed.
Key Responsibilities:
- Action urgent repairs within deadlines.
- Process quotes, invoices, and variation orders accurately.
- Communicate effectively with customers and colleagues.
- Diagnose and triage repairs efficiently.
- Verify repair costs and works.
- Investigate repair causes.
Salary: £15.67 per hour
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