Residential Repairs Officers

5 days ago


London, Greater London, United Kingdom CV-Library Full time
Job Title: Residential Repairs Officers

We are seeking experienced Residential Repairs Officers to join our team in London.

About the Company:

Nottinghill Genesis is a leading provider of housing services in London, committed to delivering high-quality repair and maintenance services to our residents.

About the Role:

  • Action urgent repairs to ensure timely resolution for residents.
  • Review and accept quotes, checking costs from contractors.
  • Confirm that repair work matches expectations before payment.
  • Be proactive in preventing repair delays.
  • Keep customers informed about progress and completion dates.
  • Answer customer inquiries online or in person, recording all interactions on Workwise.
  • Ensure resident satisfaction with repair services.
  • Triage and diagnose repairs efficiently, allocating resources effectively.
  • Analyse quotes, invoices, and variation orders, verifying costs and works.
  • Investigate repair causes, recalling or closing repairs as needed.

Key Responsibilities:

  • Action urgent repairs within deadlines.
  • Process quotes, invoices, and variation orders accurately.
  • Communicate effectively with customers and colleagues.
  • Diagnose and triage repairs efficiently.
  • Verify repair costs and works.
  • Investigate repair causes.

Salary: £15.67 per hour



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