Residential Repair Coordination Specialist

13 hours ago


London, Greater London, United Kingdom Vox Network Consultants Full time

Vox Network Consultants is seeking a skilled Repairs Resolution Officer to join our team. As the first point of contact for residents, you will play a crucial role in providing an effective and comprehensive administrative support service for the Responsive Repairs Service.

Responsibilities:
  1. Respond to Resident Inquiries: Act as the first point of contact for residents contacting Lewisham via different channels to report repair issues.
  2. Raise Repair Orders: Create and manage repair orders, including raising variations and no-access reports.
  3. Provide Detailed Advice: Offer guidance to customers on repairs, variations, and other related matters.
  4. Support Responsive Repairs: Provide administrative assistance to the Responsive Repairs team, including work scheduling and contact centre support.

To succeed in this role, you will require excellent communication and administrative skills, as well as the ability to work independently and as part of a team. You should have previous experience in a contact centre managing high call volumes and basic knowledge of building maintenance.

Why Join Us?
  • We offer a competitive estimated salary of £25,000 - £30,000 per annum, based on location and experience.
  • A flexible working arrangement, Monday to Friday, 9am to 5pm.
  • The opportunity to work with a leading company in the industry, Vox Network Consultants.


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