Repairs Resolution Officer

2 days ago

London, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Repairs Resolution Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 18.11 23.54 per Hour

Responsibilities:

  • Strive to support the achievement of an excellent dispute resolution service.
  • To develop a sense of pride and passion and a can do attitude to reduce the number of complex investigations being completed and focussing staff on providing services right first time.
  • Ensure that the investigation process continuously improves to reflect best practice.
  • To participate in the strategic and operational initiatives to improve the Councils overall approach to complaints handling and customer care.
  • To learn lessons from complaints and in conjunction with the customer resolution management team implement changes that result in improved service delivery across the Council and to work with senior managers to ensure that these changes are implemented.

Qualifications:

  • Understanding of mechanisms for dispute resolution and systems of redress within the local government setting.
  • Knowledge of the role of local authorities in delivering services.
  • Experience of repairs and maintenance service delivery.
  • Experience of responding to correspondence and drafting reports.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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