Customer Service Advisor

2 weeks ago


Belper, United Kingdom Talk Staff Group Limited Full time

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.To be considered for the role, you’ll require the following essentials:Proven experience of providing excellent customer serviceNatural problem solverExcellent communication skillsExcellent telephone mannerPrevious Call Centre experience is desirable, however not essential.Have a strong knowledge of Microsoft applications and web-based platformsThe ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.Within this position, you’ll also be:Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS,  live chat or Whats appUnderstanding customers situation and providing the best solution to provide an outstanding customer experienceEnsure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in placeDisplay a professional customer service whilst identifying potential opportunities to maximise processes and targetsSalary is £25,000Various shifts between 8am and 6pm including some weekendsAnnual bonus scheme25 days holiday plus banksExtensive training for all employeesDevelopment ProgrammeWellbeing programmeTalk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.See our website for more details and jobs available - (phone number removed)



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