Customer Service Advisor

1 week ago


Belper, United Kingdom Talk Staff Full time

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.

To be considered for the role, you’ll require the following essentials:

  • Proven experience of providing excellent customer service
  • Natural problem solver
  • Excellent communication skills
  • Excellent telephone manner
  • Previous Call Centre experience is desirable, however not essential.
  • Have a strong knowledge of Microsoft applications and web-based platforms
  • The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you’ll also be:

  • Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS,  live chat or Whats app
  • Understanding customers situation and providing the best solution to provide an outstanding customer experience
  • Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
  • Display a professional customer service whilst identifying potential opportunities to maximise processes and targets

Salary is £25,000



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