Customer Service Operations Manager
1 month ago
We are seeking an experienced Customer Service Operations Manager to join our team at the Vaillant Group. As a key member of our operations team, you will be responsible for managing and supporting teams of Customer Service Advisors, ensuring business goals and operational targets are achieved and maintained.
- You will use MI Data in relation to individual and team performance to support the coaching and mentoring of your direct reports to improve performance and efficiencies.
- Generate growth of service products in line with customer requirements, forecast and budget by delivering optimum efficiency of skills and resources.
As an operational manager, you will take the lead on the recruitment of Customer Service Advisors whilst aligning with HR procedures and processes.
Requirements- Prior experience of operations management within a contact centre is essential for this role.
- Qualifications: GCSE Grade 4 or above in English and Mathematics or an equivalent is required; a Level 3 qualification in customer service or team management is advantageous.
- A flexible attitude and the ability to work under fluctuating business demands and meet deadlines.
The successful candidate will have excellent communication and leadership skills, as well as a proven track record of delivering results-driven solutions in a fast-paced environment.
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Operational Manager
1 month ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the RoleAs an experienced Operational Manager, you will lead and support a team of customer-facing agents working on specialist skills to ensure organisational goals and operational targets are achieved and maintained. You will work with a team of Operational Managers to ensure alignment of goals and objectives.This role requires excellent motivation...
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Senior Customer Service Operations Lead
1 month ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the OpportunityWe are seeking an experienced Operational Manager to join our team in Belper. As a key member of our operations team, you will be responsible for leading and supporting a team of customer service advisors and working with a team of Operational Managers to ensure alignment of goals and objectives.The successful candidate will have a...
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Customer Service Operations Manager
4 weeks ago
Belper, United Kingdom Talk Staff Group Limited Full timeAre you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper? If so we have an excellent Operational Manager role that could be perfect for you. We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to...
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Customer Service Operations Manager
2 months ago
Belper, United Kingdom CV-Library Full timeAre you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper? If so we have an excellent Operational Manager role that could be perfect for you. We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to...
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Customer Experience and Operational Director
1 month ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the JobTalk Staff Group Limited is seeking an experienced Operational Manager to join their team in Belper. As a key member of the operations team, you will be responsible for leading and supporting a team of customer service advisors and working with a team of Operational Managers to ensure alignment of goals and objectives.The successful candidate...
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Apprentice Operational Manager
2 weeks ago
Belper CP, United Kingdom Empower Digital Limited Full timeJob Title: Apprentice Duty ManagerEstimated Salary: £23,300 per annum based on 40 hours per week at £11.44 per hour.About the Job:We are seeking an experienced and ambitious individual to fill the role of Apprentice Leisure Duty Manager at Mounts Baths Leisure Centre in Northampton. As a key member of our team, you will contribute to delivering excellent...
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Customer Service Administrator
2 weeks ago
Belper CP, United Kingdom Ambitions Personnel Full timeAbout the RoleWe are seeking a skilled Customer Service Administrator to join our team at Ambitions Personnel. The successful candidate will be responsible for managing incoming calls and inquiries, assisting customers with general queries, and providing excellent phone manner and strong communication skills.Key ResponsibilitiesRespond to customer inquiries...
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Operational Leisure Manager
1 week ago
Belper CP, United Kingdom Empower Digital Limited Full timeJob Title: Operational Leisure ManagerEstimated Salary: £11,440 per annumAbout the Role:We are seeking a skilled and motivated Operational Leisure Manager to join our team at Empower Digital Limited in Northampton. As a key member of our front-line team, you will play a vital role in ensuring the smooth day-to-day operation of our leisure facilities.This is...
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Customer Service and Sales Coordinator
2 weeks ago
Belper CP, United Kingdom Ambitions Personnel Full timeCustomer Service and Sales RoleAmbitions Personnel requires a highly organized and customer-centric individual to handle sales administration tasks, including managing calls and assisting with customer queries.About the Job:This role involves providing excellent customer service and maintaining a professional atmosphere.Responsibilities and...
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Customer Service Specialist
1 month ago
Belper CP, United Kingdom Vaillant Group Full timeCompany OverviewAt Vaillant Group, we're dedicated to delivering exceptional customer experiences through innovative digital solutions. Our team of experts works tirelessly to ensure that our customers receive top-notch service and support.
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Frontline Leisure Operations Manager
12 hours ago
Belper CP, United Kingdom Empower Digital Limited Full timeEmpower Digital Limited - Job DescriptionWe are seeking an Apprentice Leisure Duty Manager to join our team at Mounts Baths Leisure Centre in Northampton. This is a fantastic opportunity for someone to gain hands-on experience in managing the day-to-day operations of our leisure facilities.The ideal candidate will be responsible for ensuring the smooth...
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Customer Service Support Staff
2 weeks ago
Belper CP, United Kingdom Empower Digital Limited Full timeLeisure Services Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as an Apprentice Leisure Team Member.This role offers the opportunity to work in a fast-paced and dynamic environment, supporting the delivery of leisure services to our community.As a Leisure Team Member, you will be responsible for providing...
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Customer Service Advisor
21 hours ago
Belper, United Kingdom RedDot Full time**Customer Service Advisor** Location: Belfast, City Centre area - PLUS BONUS Hours of work - Customer Service Advisor: 37.5 hours per week worked across 5 days. Operational hours - Customer Service Advisor: 8 am and 8 pm What we offer our Customer Service Advisors: - A competitive starting salary - Chance to earn Bonus - Fantastic on-site facilities...
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Customer Service Specialist
2 weeks ago
Belper CP, United Kingdom Peak Pharmacy Full timeWhat We OfferIn addition to a competitive salary, we offer a range of benefits, including:A comprehensive training programme to help you develop your skillsA supportive and collaborative team environmentThe opportunity to work in a dynamic and rewarding industryWe are looking for an enthusiastic and motivated individual who is passionate about delivering...
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Customer Service Team Lead
2 weeks ago
Belper, United Kingdom Pop In Stores Full timeWe are Pop In Stores, a dynamic and fast-paced retail environment where no two days are ever the same. As a Temporary Assistant Manager, you will play a vital role in driving business growth, improving customer satisfaction, and enhancing the overall shopping experience.You will be responsible for managing a team of staff, overseeing daily store operations,...
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Operations Manager
2 weeks ago
Belper, United Kingdom Inspire Resourcing Careers Full timeOperations ManagerInspire Resourcing are currently recruiting an Operations Manager on behalf of our well established client based in Ripley. This is a fantastic opportunity to join a market-leading business with room for growth & development.Main Duties: Lead and support a team of customer facing agents working on a specialist skill to ensure that...
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Customer Service Representative
2 weeks ago
Belper, Derbyshire, United Kingdom Pop In Stores Careers Full timeJoin Our Team - Forecourt Assistant RequiredPop In Stores Careers is recruiting a skilled and enthusiastic individual to fill the role of Forecourt Assistant at Riverside Service Station in Belper, Derbyshire. This is an excellent opportunity to develop your skills and gain valuable experience in the retail industry.About You:You must be aged 18 or over due...
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Leisure Centre Operations Coordinator
6 days ago
Belper CP, United Kingdom Empower Digital Limited Full timeWe are recruiting for an Apprentice Duty Manager to work at Mounts Baths Leisure Centre, where you will play a key role in managing the day-to-day operations of our leisure facilities.You will work closely with our experienced team to ensure that our facilities are run efficiently and effectively, providing a great experience for our customers.In this role,...
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Customer Service Ambassador
4 weeks ago
Thorpe CP, United Kingdom Tri-County Ambulance Service, Inc Full timeJob Summary:">We are seeking a highly skilled Customer Service Ambassador to provide top-notch support to our customers.The ideal candidate will have experience in improving customer service experiences, creating engaged customers, and driving organic growth.This role involves developing service procedures, policies, and standards that exceed customer...
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Customer Service
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Belper, United Kingdom Brook Street Full timeBrook Street have an incredible prospect for a Customer Service Executive to become a part of a well-established business located in Belper. If you are looking to work for a company who support and value your career, with opportunity for development, thenthis is the opportunity for you! " SALARY: £21,123.00 per annum plus BONUS " FULL TIME: PERMANENT "...