Operational Manager

1 month ago


Belper CP, United Kingdom Talk Staff Group Limited Full time

About the Role

As an experienced Operational Manager, you will lead and support a team of customer-facing agents working on specialist skills to ensure organisational goals and operational targets are achieved and maintained. You will work with a team of Operational Managers to ensure alignment of goals and objectives.

This role requires excellent motivation and team management skills, as well as a fundamental understanding of contact centre operational management. The ideal candidate will have a Management Level 5 qualification or previous experience in a managerial role, with exceptional analytical skills and attention to detail.

You will deliver exceptional customer service to B2B and B2C clients within agreed unique SLAs and consistently deliver optimum efficiency of skills & resources. This is a fantastic opportunity to lead the way by mentoring and developing individuals, while building and maintaining close inter-departmental relationships based upon the fundamental needs and requirements of our customers, and the wider business.

Salary and Benefits

  • GBP 33,000 per annum plus bonus
  • Monday to Friday and 1/5 weekends
  • 25 days holidays plus Bank holidays
  • Amazing pension scheme
  • Free on-site parking
  • Subsidised restaurant
  • International development opportunities
  • Subsidised private healthcare


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