Customer Service Operations Manager
4 weeks ago
Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?
If so we have an excellent Operational Manager role that could be perfect for you.
We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.
To be considered for the role, you’ll require the following essentials:
A Management Level 5 qualification or previous experience in a managerial role.
Fundamental understanding of contact centre operational management.
Excellent motivation and team management skills.
Highly analytical with attention to detail.
Ability to work on own initiative with a pro-active approach.
Ability to manage individual performance.
Excellent IT knowledge, particularly Excel and PowerPoint.
Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:
Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
Work with a team of Operational Managers to ensure alignment of goals and objectives.
Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
Lead the way by mentoring and developing individuals.
Consistently deliver optimum efficiency of skills & resource.
Understanding and presenting of clear M.I data.
Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours
Salary is £ 33000 pa plus bonus
Monday to Friday and 1/5 weekends
25 days holidays plus Banks,
Amazing pension scheme,
Free on site parking,
Subsidised restaurant,
International development opportunities,
Subsidised private healthcare to name a few
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available -
(phone number removed)
-
Customer Service Operations Manager
2 weeks ago
Belper, United Kingdom Talk Staff Group Limited Full timeAre you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper? If so we have an excellent Operational Manager role that could be perfect for you. We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to...
-
Customer Service Operations Manager
3 weeks ago
Belper CP, United Kingdom Vaillant Group Full timeJob DescriptionWe are seeking an experienced Customer Service Operations Manager to join our team at the Vaillant Group. As a key member of our operations team, you will be responsible for managing and supporting teams of Customer Service Advisors, ensuring business goals and operational targets are achieved and maintained.You will use MI Data in relation to...
-
Belper, Derbyshire, United Kingdom Brook Street NMR Full timeContact Centre Operations Manager Opportunity About the Role:The Contact Centre Operations Manager will be responsible for managing and supporting teams of Customer Service Advisors to ensure business goals and operational targets are achieved and maintained.Key Responsibilities:Use MI Data to support coaching and mentoring of direct reports to improve...
-
Operational Manager
3 weeks ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the RoleAs an experienced Operational Manager, you will lead and support a team of customer-facing agents working on specialist skills to ensure organisational goals and operational targets are achieved and maintained. You will work with a team of Operational Managers to ensure alignment of goals and objectives.This role requires excellent motivation...
-
Senior Customer Service Operations Lead
3 weeks ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the OpportunityWe are seeking an experienced Operational Manager to join our team in Belper. As a key member of our operations team, you will be responsible for leading and supporting a team of customer service advisors and working with a team of Operational Managers to ensure alignment of goals and objectives.The successful candidate will have a...
-
Customer Service Advisor
1 week ago
Belper, United Kingdom Blue Arrow - Derby Careers Full timeBlue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis.Hours: Mon - Sun - 39.5 hours per week - on a rota basis* 8:00am - 6:00pm (Monday to Friday)* 8am - 3pm (Saturdays)* 8am -12pm (Sundays)What duties would you be doing...
-
Customer Service Advisor
2 months ago
Belper, United Kingdom Blue Arrow Full timeBlue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis.Hours: Mon - Sun - 39.5 hours per week - on a rota basis * 8:00am - 6:00pm (Monday to Friday)* 8am - 3pm (Saturdays) * 8am -12pm (Sundays) What duties would you be...
-
Customer Service Advisor
1 week ago
Belper, United Kingdom Talk Staff Full timeWe are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer serviceNatural problem solverExcellent...
-
Customer Service Advisor
6 months ago
Belper, United Kingdom Vaillant Group U.K. Ltd Full timeWORKING AT VAILLANT GROUP. TAKING CARE OF A BETTER CLIMATE. - Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work. - Both count. Both are us.**Customer Service Advisor**: - WHAT YOU WILL DO- Using your customer service skills, you will provide an effortless customer journey and experience through a variety of...
-
Contact Centre Operations Manager
4 weeks ago
Belper, United Kingdom Brook Street NMR Full timeContact Centre Operations Manager - Belper *The recently refurbished contact centre provides employees with a comfortable modern working environment to enjoy. * The contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. * The...
-
Customer Service Advisor
4 weeks ago
Belper, United Kingdom CV-Library Full timeWe are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Natural problem solver Excellent...
-
Trainee Customer Service Advisor
6 months ago
Belper, United Kingdom Enable Services Full timeDue to growth within our organization at Enable Services, we are hiring for a Trainee Property Partner on a full time basis working core hours Monday to Friday. This role will be based in our office in Turnditch until full training has been provided, then we will look at making the role hybrid. The role of a Trainee Property Partner is to assist with all...
-
Customer Service Advisor
3 weeks ago
Belper, United Kingdom Talk Staff Group Limited Full timeWe are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.To be considered for the role, you’ll require the following essentials:Proven experience of providing excellent customer serviceNatural problem solverExcellent...
-
Leisure Duty Operations Manager
2 weeks ago
Belper, Derbyshire, United Kingdom Empower Digital Limited Full timeJoin Empower Digital Limited as an Apprentice Leisure Duty Manager and take the first step towards a rewarding career in leisure management.This exciting opportunity is based at Belper Leisure Centre, where you will work closely with our experienced team to deliver exceptional customer service and manage daily operations.As a key member of our team, you will...
-
Operations Manager
4 weeks ago
Belper, United Kingdom Blue Arrow Full timeBlue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit an experienced Operations Manager to join their Contact Centre on a full-time permanent basis.Hours: Mon - Sun - 39.5 hours per week - on a rota basis8:00am - 6:00pm (Monday to Friday)8am - 3pm (Saturdays)8am -12pm (Sundays)What duties would...
-
Customer Service Advisor
6 months ago
Belper, United Kingdom Brook Street Full timeBrook Street have an incredible prospect for a Customer Service Executive to become a part of a well-established business located in Belper. If you are looking to work for a company who support and value your career, with opportunity for development, then this is the opportunity for you! **" SALARY**: £23,066.00 per annum plus BONUS **" FULL TIME**:...
-
Customer Experience and Operational Director
3 weeks ago
Belper CP, United Kingdom Talk Staff Group Limited Full timeAbout the JobTalk Staff Group Limited is seeking an experienced Operational Manager to join their team in Belper. As a key member of the operations team, you will be responsible for leading and supporting a team of customer service advisors and working with a team of Operational Managers to ensure alignment of goals and objectives.The successful candidate...
-
Apprentice Leisure Operations Manager
1 week ago
Belper, Derbyshire, United Kingdom Empower Digital Limited Full timeEmpower Digital Limited Job PostingCompany Overview:We are a dynamic company seeking an Apprentice Leisure Operations Manager to join our team. In this role, you will have the opportunity to gain hands-on experience and develop your skills in managing leisure facilities.Salary: £11.44 per hourJob Description:The successful candidate will be responsible for...
-
Apprentice Leisure Operations Manager
2 weeks ago
Belper, Derbyshire, United Kingdom Empower Digital Limited Full timeKey ResponsibilitiesThe successful candidate will be responsible for managing the effective day-to-day operation of the leisure centre, ensuring a high level of customer service and maintaining a safe and welcoming environment for visitors.You will work closely with our team to deliver excellent customer experiences, manage cash handling and sales...
-
Customer Service Team Lead
3 weeks ago
Belper CP, United Kingdom Blue Arrow Full timeWe are seeking a highly skilled and experienced Operations Manager to lead our Customer Service team at our Contact Centre. As part of this role, you will be responsible for managing and supporting teams of Customer Service staff, ensuring they meet company business goals and operational targets.You will need to utilise MI data to drive individual and team...