Technical Advisor

**Technical Advisors (Renewables) - Belper, Derbyshire (On-site)**

Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit a **Technical Advisor (Renewables**) at their Belper headquarters to join their team on a full-time permanent basis.

**_ Please note the below Technical Advisor role will be based on-site so you would need to live in Belper/Derby or the surrounding areas and be able to easily commute to this location. This is not a remote position._**

**About The Technical Advisor (Renewables) Role**

Working as part of a small team within the Service Technical Department, this key position will involve providing technical advice to external Gas Safe Registered Engineers and End Users.

**Hours**: 39.5 hours per week - Rotas are advised 4 weeks advance

Mon-Fri (between the hours of 8:00am - 6:00pm) and 1 in every 3 Saturdays (9:00am-12:00pm)

**What duties would you be doing within the Technical Advisor (Renewables) role?**
- Providing service and technical support for the Renewable and Commercial department.
- Engage with customers to better understand how they can be supported through the purchase / installation processes.
- A key part of the role is to give advice by telephone with clarity and diplomacy demonstrating a good technical aptitude.
- Understand customer requirements and show excellent customer service.

**What will you bring to the Technical Advisor (Renewables) role?**

The successful individual will be able to demonstrate a passion for providing excellent customer service and demonstrate the ability to interpret technical information and instructions.
- You will be able to give technical spares advice with clarity and confidence and have the ability & drive to self-learn.
- Demonstrate the drive to deliver world class service to customers at every opportunity.
- You will enjoy working in a target driven environment and work hard towards achieving your KPIs.
- At least 1 year's previous experience within a technical or similar role is essential.
- Previous customer service experience is essential.
- You will have a flexible approach to working hours and excellent communication skills.

**Where is the Technical Advisor (Renewables) role based?**
Our client is based in Belper, so if you live in Belper and the surrounding areas, that's great and should be an easy short commute. If you drive, free on-site parking is available. If you don't drive, there are bus stops within a 5-10-minute walk to the site, and 20-minute walk from Belper Train Station.

You would be working for one of the best employers in the area awarded with Gold Investors in People It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability.
- Competitive bonus structure
- Subsidised private healthcare.
- Flu vaccinations
- Eye tests
- Bike to work scheme.
- Free on-site parking
- Electric charging stations for cars
- Subsidised restaurant
- Extensive training for all employees
- Company discounts
- Discounts on several online portal (technology, travel, local attractions)
- Summer festivals and Christmas parties
- International development programmes
- Generous pension scheme
- Wellbeing programme
- 33 days of holidays
- Uniform
- Paid performance bonus

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.