Technical and Renewable Service Advisor

2 weeks ago


Belper, United Kingdom Vaillant Group U.K. Ltd Full time

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Making an impact with innovative products from reusable materials. And abstaining from plastic coffee cups.
- Both count. Both are us.**Technical and Renewable Service Advisor**:

- WHAT YOU WILL DO- Working as part of a small team within the Vaillant Service Technical Department, this key position will involve providing technical advice to external Gas Safe Registered Engineers and End Users.
- You will be providing service and technical support for the Renewable and Commercial department.
- You will also be required to engage with our customers so we can better understand how we can support them through the purchase / installation processes.
- A key part of the role is to give advice by telephone with clarity and diplomacy demonstrating a good technical aptitude.
- You will need to understand customer requirements.
- WHAT YOU BRING ALONG- The successful individual will be able to demonstrate a passion for providing excellent customer service and demonstrate the ability to interpret technical information and instructions.
- You will be able to give technical spares advice with clarity and confidence and have the ability & drive to self-learn.
- Demonstrate the drive to deliver world class service to our customers at every opportunity.
- You will enjoy working in a target driven environment and work hard towards achieving your KPIs.
- Knowledge of our products is desirable but not essential as full product training will be given.
- You will have a flexible approach to working hours and excellent communication skills.
- WHAT WE OFFER- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
- On site we have a subsidised bistro which provides meal options and refreshments during the day.
- We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
- We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.

Amanda Smith

+44 7734 985 093

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Making an impact with innovative products from reusable materials. And abstaining from plastic coffee cups.
- Both count. Both are us.


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