Senior Technical Specialist
4 weeks ago
Blue Arrow Derby is proud to be working in partnership with a manufacturing company, who are looking to recruit a talented Technical Advisor to join their team. This is a great opportunity for a technical professional with a passion for customer service to take on a challenging role and make a real impact.
Key Responsibilities:
- Working as part of the Technical department providing expert technical advice and guidance.
- Interpreting and explaining complex technical information and instructions with clarity and diplomacy.
- Developing and maintaining strong relationships with customers, understanding their requirements and delivering world-class customer service.
- Diagnosing technical issues and providing effective solutions, with a strong focus on problem-solving and analytical skills.
- Collaborating with the team to achieve key performance indicators (KPIs) and contribute to the success of the business.
Requirements:
- A minimum of 1-2 years' experience in a similar technical role, with a strong understanding of technical principles and practices.
- A passion for customer service and a commitment to delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and stakeholders.
- Proficiency in Microsoft applications and a good understanding of Salesforce.
- A strong problem-solving aptitude and analytical skills, with the ability to think critically and make sound decisions.
About Blue Arrow:
Blue Arrow is proud to be a Disability Confident Employer, committed to providing equal opportunities for all and creating a diverse and inclusive workplace. We are passionate about helping people find great work opportunities and achieving their career goals.
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