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Human Resources Team Leader

4 months ago

StokeonTrent, United Kingdom Davies Full time

Human Resources Operational Team Leader


The role

As an HR Operations Team Leader, you will play a crucial, hands-on role in creating a high-performing HR Operations service that delivers real impact. You will manage and support a team of HR administrators, ensuring that day-to-day operations run smoothly and efficiently. You will be responsible for assigning priorities, managing workloads, conducting reviews, and overseeing the performance management of your team. This role requires a can-do attitude and a proactive approach, as you will not only lead the team but also actively participate in the daily operations. Additionally, you will focus on driving process improvements, enhancing efficiency, and leveraging automation to streamline HR processes. You will work closely with the HR Operations Manager to ensure that HR services are innovative and aligned with the evolving needs of Davies UK&I.


Key responsibilities

Team Management:

Lead and manage a team of HR administrators.

Assign daily tasks and manage team workloads to ensure efficient operations.

Conduct regular performance reviews and manage the performance of team members.

Provide coaching and development opportunities to team members.

Operational HR Service:

Deliver an effective, efficient, and customer focused operational HR service to Davies UK&I and Davies Global Solutions.

Ensure that our HR information system (HRIS) is up to date and accurate at all times.

Manage requests for operational HR support, including contractual changes, leaver requests, attendance management, and general employee enquiries.

Support line managers with HR policy and processes.

Manage the HR team inbox and ensure timely responses to queries.

Oversee and participate in the onboarding process, ensuring contracts and onboarding checks are completed in accordance with SLA.

Provide administrative support and reporting on an ad hoc basis.

Provide advisory and administrative support to employee relations cases as requested by HR Business Partners and the ER team.


Key skills and experience required

Experience of working in a HR Administration role.

Previous team management experience. Ideally in an HR setting, but all team management experience is welcome.

Excellent organizational and time management skills. Able to prioritise workload for oneself and their team

Ability to manage multiple priorities and workloads effectively.

Proficiency in HR information systems, preferably Sage People

Strong communication and interpersonal skills

A proactive and process improvement mindset

Numerically literate with experience of creating and using reports for business impact

Highly proficient in Excel, Outlook, Teams and SharePoint.


Our vision

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.


Our Values

We are Connected: United under one mission and believe in our collective power to make a difference; together we are greater than the sum of our parts.


We are Dynamic: We adapt with the environment, striving for what is next. Relentlessly seeking more for our business, clients, colleagues, and communities.


We are Innovative: We are solution focused with an entrepreneurial mindset, empowered to discover new paths.


We Succeed Together: We support each other to grow and value different perspectives, ideas, and experiences - making an impact on our communities.