Contact Centre Agent
2 weeks ago
We are looking for a outbound contact centre agent for our client in Bedminster. As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants.Job title: Outbound Contact Centre AgentSalary:£11.44 per hour plus commission (approximately £300 an extra per month).Since it is an office based role at the head office in Bristol might require working on bank holidays, weekends and outside the working hours.Shift: Monday to Friday 10am to 6pm with half and hour lunch break(37.5 per week) Main Duties:To achieve the key performance indicators (KPIs) for the department and individually - including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.The individual agent should always be aware of their performance v. KPIs and targets.Ensure that all the calls allocated to them are called within the defined time periods.Ensure calls are made using the correct scripts and to incorporate specific promotions within their scripts.Ensure that appointments are booked according to the current policies and standards.Ensure data entry on the Call Centre Manager and Lead Manager systems is accurate and complete.To make outbound calls as instructed by the Contact Centre Management.When required to offer inbound phone cover to the sales phone numbers.To provide feedback and ideas to the management team.The Agent must ensure that they have an up to date knowledge of the products, sales policies, scripts and procedures.To support and assist the Contact Centre Management as required.Benefits:Full training providedFree car parkingStaff discountCompany pension schemeRecruitment Co. is an equal opportunity employer. Apply now for immediate considerationCPBristol
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Contact Centre Agent
2 weeks ago
Bristol, United Kingdom The Recruitment Co Full timeWe are looking for a outbound contact centre agent for our client in Bedminster. As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants. Job title: Outbound Contact Centre Agent Salary: £11.44 per hour plus commission (approximately £300 an extra per month). Since it is an office...
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Contact Centre Agent
3 weeks ago
Bristol, United Kingdom CV-Library Full timeWe are looking for a outbound contact centre agent for our client in Bedminster. As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants. Job title: Outbound Contact Centre Agent Salary: £11.44 per hour plus commission (approximately £300 an extra per month). Since it is an...
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Contact Centre Agent
2 weeks ago
Bristol, United Kingdom The Recruitment Co. Full timeWe are looking for a outbound contact centre agent for our client in Bedminster.As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants.Job title : Outbound Contact Centre Agent Salary: £11.44 per hour plus commission (approximately £300 an extra per month).Since it is an office based...
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Inbound Contact Centre Agent
9 hours ago
Bristol, United Kingdom The Recruitment Co Full timeWe have an excellent opportunity for an Inbound Call Centre Agent to work for a client based in Bedminster, Bristol. This will be a temporary leading to a permanent position. **Main Duties**: - Working closely with the Contact Centre Supervisor, Outbound Agents and Design Consultants. - Answer and deal with inbound phone calls. - Book appointments as...
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The Recruitment Co. | Contact Centre Agent
1 week ago
Bristol, United Kingdom The Recruitment Co. Full timeWe are looking for a outbound contact centre agent for our client in Bedminster.As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants.Job title : Outbound Contact Centre Agent Salary: £11.44 per hour plus commission (approximately £300 an extra per month).Since it is an office based...
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Contact Centre Agent
7 months ago
Bristol, United Kingdom Lyons Davidson Solicitors Full time**Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...
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Contact Centre Agent
7 months ago
Bristol, United Kingdom Lyons Davidson Solicitors Full time**Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...
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Customer Contact Agent
7 months ago
Bristol, United Kingdom TLT Full timeWe are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...
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Customer Contact Agent
7 months ago
Bristol, United Kingdom TLT Full timeWe are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...
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Contact Centre Operations Manager
4 weeks ago
Bristol, Bristol, United Kingdom RAC Full timeJob Title: Contact Centre Operations ManagerAbout the RoleWe are seeking an experienced and skilled Contact Centre Operations Manager to lead our team of customer service specialists. The successful candidate will have a proven track record in managing high-performing teams, driving sales growth, and delivering exceptional customer...
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Senior Contact Centre Advisor
1 week ago
Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Full timeSenior Contact Centre Advisor Job Description:We are seeking an experienced Senior Contact Centre Advisor to join our team at Alexander Mae in Bristol. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients by fielding incoming queries regarding their pensions.Key Responsibilities:
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Contact Centre Resource Planner
2 weeks ago
Bristol, Bristol, United Kingdom Longreach Recruitment Full timeContact Centre Resource Planner:Join our team as a Contact Centre Resource Planner at Longreach Recruitment in Bristol.This rewarding role comes with a salary range of £48,000 - £52,000, plus benefits and bonus opportunities.About the Role:Responsibilities:Plan and manage contact centre resources to meet customer demand.Develop and maintain accurate...
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Contact Centre Operations Manager
2 weeks ago
Bristol, Bristol, United Kingdom CV-Library Full timeContact Centre Forecasting Job Opportunity">We are seeking a talented Resource Planning Lead to join our team in Bristol. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery by forecasting supply and demand for sales and service contact centre.This is a hybrid position working 2 days onsite with staff...
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Contact Centre Advisor
7 months ago
Bristol, United Kingdom Unite Students Full timeWorking Hours and Shift Pattern; 5 x 8 hour shifts a week (37.5 paid hours) Mon - Sun (1 in every 4 weekends, Sat & Sun) Rota between 8am - 8pm Purpose of the Job: Our Contact Centre is a vital part of central operations within Unite Students. We provide a 24/7 service to our students and employees, handling webchat, social media, phone and...
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Contact Centre Advisor
6 months ago
Bristol, United Kingdom Serco Plc Full timeContact Centre Advisor - Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £22,308 + Benefits 37.5 hours worked on a range of shift patters covering 8am-8pm Monday - Friday and every other Saturday covering 9am-5pm. Here at Serco, we deliver health assessments that help determine eligibility for benefits on...
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Contact Centre Lead
7 months ago
Bristol, United Kingdom Unite Students Full time**Contact Centre Supervisor** **Location: Bristol - South Quay House** **Salary**:£27,305 per annum, plus bonus and benefits **Hours**:37.63 hours per week, working 4 shifts on 4 shifts off, 10.75 hrs per day. The shifts will fall between Monday to Sunday and will include night and day shifts **The Role** Our Contact Centre is a vital part of central...
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Contact Centre Planning Specialist
2 weeks ago
Bristol, Bristol, United Kingdom Practice Plus Group Full timeAbout the Role: We are seeking an experienced Contact Centre Planning Specialist to join our team at Practice Plus Group. As a leading provider of NHS services, we are looking for someone who can lead our IUC planning team from a long, medium, and short-term perspective. The ideal candidate will have significant experience working in contact centre planning...
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Contact Centre Transformation Lead
2 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Limited Full timeWe are seeking a seasoned professional to lead our Contact Centre team in Bristol, UK.Job Responsibilities:Oversee the daily operations of the Contact Centre, ensuring high levels of customer satisfaction and efficiency.Develop and implement strategies to improve KPIs, such as speed of answer, abandonment rate, and CSI.Leverage technology to simplify...
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Outbound Telesales Agent
2 weeks ago
Bristol, United Kingdom The Recruitment Co Full timeJob Title: Outbound Contact Centre AgentLocation: Head office in BristolRole Overview:As an outbound contact centre agent, you will be responsible for creating appointments for design consultants through outbound phone calls. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Salary and...
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Reservations Agent
2 weeks ago
Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol City Centre Full timeJob Title: Hotel Reservations ExpertEstimated Salary: £25,000 - £35,000 per annum.The DoubleTree by Hilton Bristol City Centre is a leading 4* city centre hotel with 206 bedrooms and 12 conference rooms. We are now actively looking to recruit a Reservations Agent to join the busy Reservations team.We are seeking an experienced individual who can respond to...