Contact Centre Agent

6 hours ago


Bristol, United Kingdom CV-Library Full time

We are looking for a outbound contact centre agent for our client in Bedminster. As an outbound contact centre agent you will be making outbound phone calls to create appointments for the design consultants.

Job title: Outbound Contact Centre Agent

Salary:

£11.44 per hour plus commission (approximately £300 an extra per month).
Since it is an office based role at the head office in Bristol might require working on bank holidays, weekends and outside the working hours.Shift:

Monday to Friday 10am to 6pm with half and hour lunch break(37.5 per week)
Main Duties:

To achieve the key performance indicators (KPIs) for the department and individually - including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.
The individual agent should always be aware of their performance v. KPIs and targets.
Ensure that all the calls allocated to them are called within the defined time periods.
Ensure calls are made using the correct scripts and to incorporate specific promotions within their scripts.
Ensure that appointments are booked according to the current policies and standards.
Ensure data entry on the Call Centre Manager and Lead Manager systems is accurate and complete.
To make outbound calls as instructed by the Contact Centre Management.
When required to offer inbound phone cover to the sales phone numbers.
To provide feedback and ideas to the management team.
The Agent must ensure that they have an up to date knowledge of the products, sales policies, scripts and procedures.
To support and assist the Contact Centre Management as required.
Benefits:

Full training provided
Free car parking
Staff discount
Company pension scheme
Recruitment Co. is an equal opportunity employer. Apply now for immediate consideration

CPBristol


  • Contact Centre Agent

    6 months ago


    Bristol, United Kingdom Lyons Davidson Solicitors Full time

    **Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...

  • Contact Centre Agent

    6 months ago


    Bristol, United Kingdom RWR Recruitment Full time

    RWR RECRUITMENT have an excellent opportunity for a professional and committed person to work for our client based in Bristol. We are looking for a Contact Centre Agent to join the team with an immediate start! **Job Type: Full Time.** **Salary**: £22,500 +£150 bonus per quarter pending KPI’s are met **Shifts**: Monday-Sunday 8hrs between 7am-7pm 7 -...

  • Contact Centre Agent

    6 months ago


    Bristol, United Kingdom Lyons Davidson Solicitors Full time

    **Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Serco Full time

    Contact Centre Advisor – Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £, plus benefits .5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm. Are you great with people and looking for a role where you can make a real...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...


  • Bristol, Bristol, United Kingdom RAC Full time

    Job Title: Contact Centre Operations ManagerAbout the RoleWe are seeking an experienced and skilled Contact Centre Operations Manager to lead our team of customer service specialists. The successful candidate will have a proven track record in managing high-performing teams, driving sales growth, and delivering exceptional customer...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT LLP Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Unite Students Full time

    Working Hours and Shift Pattern; 5 x 8 hour shifts a week (37.5 paid hours) Mon - Sun (1 in every 4 weekends, Sat & Sun) Rota between 8am - 8pm Purpose of the Job: Our Contact Centre is a vital part of central operations within Unite Students. We provide a 24/7 service to our students and employees, handling webchat, social media, phone and...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Serco Plc Full time

    Contact Centre Advisor - Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £22,308 + Benefits 37.5 hours worked on a range of shift patters covering 8am-8pm Monday - Friday and every other Saturday covering 9am-5pm. Here at Serco, we deliver health assessments that help determine eligibility for benefits on...

  • Contact Centre Lead

    6 months ago


    Bristol, United Kingdom Unite Students Full time

    **Contact Centre Supervisor** **Location: Bristol - South Quay House** **Salary**:£27,305 per annum, plus bonus and benefits **Hours**:37.63 hours per week, working 4 shifts on 4 shifts off, 10.75 hrs per day. The shifts will fall between Monday to Sunday and will include night and day shifts **The Role** Our Contact Centre is a vital part of central...


  • Bristol, United Kingdom Serco Full time

    Contact Centre Team Leader – Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £,-£, plus benefits .5 hours worked on a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm. Do you have great leadership skills, and substantial experience delivering...

  • Call Centre Agent

    6 months ago


    Bristol, United Kingdom J11247 Full time

    Our client based in Bristol is looking to recruit full-time Call centre agents.They are the leading outsourced customer contact centre based in Bristol. Working hours: Full-time and Part-time available including weekends - Monday-Friday 9am-5pm Weekend shifts - 10am-4pm; 2pm-10pm; 5pm-9pm Training - full time training provided As the first point of...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Unite Students Full time

    **Contact Centre Advisor** **Location**:Bristol Head Office **Salary**:£23,423 per annum, plus bonus and benefits **Working Hours and Shift Pattern**: - 5 x 8 hour shifts a week (37.5 paid hours) - Mon - Sun (1 in every 4 weekends, Sat & Sun) - Rota between 8am - 8pm **Purpose of the Job**: You will be based in our Contact Centre at our Head Office,...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Enable recruitment Full time

    **Salary of £23,000 per annum**: - **Hybrid working pattern**: - **Full-time** We are looking for Customer Service Advisors to join a well-known financial services company based in Bristol. You will join the Mortgage Team where you will provide exceptional customer service to clients and brokers. This is an fantastic opportunity for graduates with some...


  • Bristol, United Kingdom Computershare Full time

    **Location: Bristol (Hyrbid)** This will be a hybrid position, working a minimum of 2 days within our Bristol offices. **We give you a world of potential** We’re looking for an energetic, dynamic people leader to join the team. You will lead a team of highly motivated customer service professionals, striving to develop and empower them to deliver world...


  • Bristol, Bristol, United Kingdom Serco Full time

    Transform Your Career in Customer Service with Serco">Are you an exceptional leader with a passion for delivering outstanding customer experiences? Do you have a proven track record of driving team performance and excellence in a fast-paced contact centre environment?Serco, a leading provider of health assessments for the Department for Work and Pensions...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Unite Students Full time

    **Contact Centre Advisor** **Location**: Bristol, Head Office **Salary**:£23,423 per annum, plus bonus and benefits **Hours and Shifts**:Monday - Sunday (working 1 in 4 weekends), 7.5 hours a day between 8am - 8pm (rotating shift pattern) **The Role** Our Contact Centre is a vital part of service delivery at Unite Students. As an Advisor, you'll be an...

  • Contact Centre Advisor

    6 months ago


    Bristol, United Kingdom Unite Students Full time

    **Working Hours and Shift Pattern;** - 5 x 8 hour shifts a week (37.5 paid hours) - Mon - Sun (1 in every 4 weekends, Sat & Sun) - Rota between 8am - 8pm **Purpose of the Job**: You will be based in our Contact Centre at our Head Office, South Quay House. You will work alongside the Advisor and Leadership team across a variety of channels and tasks. Your...


  • Bristol, United Kingdom Serco Plc Full time

    Contact Centre Team Leader - Health Assessment Advisory Services Office Based, 5 days in Bristol Office Full Time, Permanent, £27,000+ Benefits 37.5 hours worked on a range of shift patters covering 8am-8pm Monday - Friday and every other Saturday covering 9am-5pm. Here at Serco, we deliver health assessments that help determine eligibility for benefits...