Contact Centre Planning Specialist

3 days ago


Bristol, Bristol, United Kingdom Practice Plus Group Full time
About the Role: We are seeking an experienced Contact Centre Planning Specialist to join our team at Practice Plus Group. As a leading provider of NHS services, we are looking for someone who can lead our IUC planning team from a long, medium, and short-term perspective.

The ideal candidate will have significant experience working in contact centre planning teams, with expertise in problem-solving, forecasting demand, and scheduling large numbers of staff. They should also have a broad range of computer and telephone systems skills, as well as strong Excel knowledge and analytical abilities.

This is a full-time hybrid position based in Bristol, with some travel required to other sites. The successful candidate will manage a team of Workforce Planning Managers, ensuring operational teams operate within pre-determined staffing levels and budgets. They will also challenge the workforce planning managers to continually improve planning processes and advisor offering to deliver the right balance of flexibility for the business and our people.

The estimated salary for this role is £55,000 per annum, making it an attractive opportunity for professionals looking to advance their careers in contact centre planning. If you have the necessary skills and experience, please apply for this exciting opportunity.

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