Operational Planning Manager

20 hours ago


Bristol, Bristol, United Kingdom Longreach Recruitment Full time

Longreach Recruitment is seeking an experienced Operational Planning Manager to lead our Resource Planning team. As a key member of our organisation, you will play a crucial role in driving business growth and excellence through effective forecasting and reporting.

This is a challenging and rewarding opportunity to work in a hybrid environment, splitting your time between office-based work in Bristol and remote working from home. You will have the flexibility to balance your work and personal life while enjoying a competitive salary range of £48,000 - £52,000 (dependent on experience) + Bonus + Broad Flexible Benefits.

In this role, you will be responsible for leading and managing a small growing Resource Planning team to achieve business objectives. You will create robust plans and produce regular management information to support informed decision-making and drive business success.

Your key responsibilities will include forecasting supply and demand for sales and service contact centre operations to ensure exceptional customer service delivery, generating models and analysis for demand forecasting and capacity planning, and providing performance insight across key contact centre KPIs to drive improvements and enhance customer outcomes.



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