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Senior Workforce Planning Specialist

1 month ago

Bristol, Bristol, United Kingdom Dojo Full time

At Dojo, we are seeking a Senior Workforce Planning Specialist to lead our resource planning team in delivering exceptional service to our customers and colleagues across our Contact Centres in Bristol and Hull. This is an exciting opportunity for a seasoned professional to join our team and contribute to the strategic planning of our workforce.

About the Role:

  • Develop and maintain a robust workforce planning solution that aligns with our business objectives and ensures optimal resource allocation.
  • Collaborate with cross-functional teams to identify key performance indicators (KPIs) and develop strategies to improve service quality and efficiency.

Key Responsibilities:

  • Lead the development and implementation of workforce planning models, including forecasting and scheduling tools.
  • Work closely with our Performance Management team to ensure alignment across the organization and drive continuous improvement.
  • Analyse data and insights to identify areas of improvement and implement process enhancements that drive cost savings and increased productivity.
  • Coach and develop our Resource Planning Analysts, providing guidance and support to help them achieve their full potential.

Requirements:

  • Proven experience in workforce planning, preferably within a Contact Centre environment.
  • Strong analytical skills, with the ability to interpret complex data sets and identify trends.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

Salary: £55,000 - £65,000 per annum, depending on experience.

Benefits: We offer a competitive salary and benefits package, including access to training and development opportunities, flexible working arrangements, and a comprehensive pension scheme.