Workforce Planning Strategist

18 hours ago


Bristol, Bristol, United Kingdom Practice Plus Group Full time
Workforce Planning Strategist

Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS111 services in England, is recruiting for a Workforce Planning Strategist. As an innovative, award-winning provider with a rating of outstanding with the CQC, we are in a period of significant and exciting growth.

The Workforce Planning Strategist will lead the IUC planning team from a long, medium, and short-term perspective. This full-time hybrid position is based on our site in Bristol, but some traveling to other sites may be required.

Key Responsibilities:
  • Weekly & monthly planning – Chairs weekly planning sessions and contributes in monthly long-term planning/Annual plan progress sessions.
  • Planning – Highlights areas of challenge in the plans giving timely visibility of any areas which require corrective action ahead of time.
  • WFM – Support the continuous development of automation and value-add processes through WFM.
  • Ownership – Ensures their team are reliable and responsive to requests and ongoing projects.


Salary: £60,000 - £80,000 per annum, depending on experience.

Requirements:
  • Significant experience working in contact centre planning teams.
  • Broad range of computer & telephone systems skills.
  • Interpreting/analysing data skills.
  • Strong Excel knowledge and skills.
  • Working experience of Avaya WFM (Verint).
  • Working experience of Avaya CMS.
  • Understanding of Integrated Urgent Care.


Note that offers of employment are subject to receipt of satisfactory references and a DBS check.

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