Workforce Planning Strategist
5 days ago
Practice Plus Group, the largest independent provider of Healthcare to the NHS, is seeking a skilled Workforce Planning Strategist to join our team. As an award-winning provider with an outstanding CQC rating, we are expanding our operations and require an expert to lead our workforce planning efforts.
Responsibilities
As the Workforce Planning Strategist, you will be responsible for leading the IUC planning team from a long-term perspective, chairing weekly planning sessions, and contributing to monthly long-term planning/Annual plan progress sessions. You will identify areas of challenge in the plans and provide timely visibility of any issues requiring corrective action. Additionally, you will support the continuous development of automation and value-add processes through WFM and ensure your team is reliable and responsive to requests and ongoing projects.
Requirements
To be successful as a Workforce Planning Strategist, you will have significant experience working in contact centre planning teams and a broad range of computer and telephone systems skills. Strong Excel knowledge and skills are also essential, as well as working experience of Avaya WFM (Verint) and Avaya CMS. Understanding of Integrated Urgent Care is required. The salary for this position is £55,000 - £65,000 per annum, depending on experience.
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