Strategic Resource Planning Lead

22 hours ago


Bristol, Bristol, United Kingdom Longreach Recruitment Full time

At Longreach Recruitment, we are seeking a highly skilled Strategic Resource Planning Lead to join our team. As a key member of our organisation, you will play a crucial role in driving business growth and excellence through effective forecasting and reporting.

This is a unique opportunity to work in a hybrid environment, splitting your time between office-based work in Bristol and remote working from home. You will have the flexibility to balance your work and personal life while enjoying a competitive salary range of £48,000 - £52,000 (dependent on experience) + Bonus + Broad Flexible Benefits.

In this role, you will be responsible for Forecasting supply and demand for sales and service contact centre operations to ensure exceptional customer service delivery. You will create robust demand forecasts, produce regular management information, and contribute to resource planning outputs via the leadership of a small growing Resource Planning team.

Your key responsibilities will include generating models and analysis for demand forecasting and capacity planning, providing performance insight across key contact centre KPIs to drive improvements and enhance customer outcomes. If you have demonstrable contact centre experience within capacity planning, forecast modelling with advanced abilities in Excel and experience of utilising Erlang methodologies, we encourage you to apply.


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