Contact Centre Agent
6 months ago
**Interested in a career in law?**
As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position.
**The Role**
- We are looking for a Contact Centre Agent to join our Legal Services Contact Team.
- The Department’s operational hours are Mon-Fri 08:00-20:00, Sat 09:00-16:00 and Sunday 10:00-16:00.
**Responsibilities**
- Using appropriate communication channels to assist our clients. Your role extends to a number of legal disciplines including personal injury, civil litigation and legal helpline.
- Contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
- Taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
- Be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.
**The skills required**
- A friendly and upbeat telephone manner is essential.
- We require enthusiastic, self-motivated, and flexible individuals with a positive approach to customer service.
- You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
- Ideally you should be IT literate; however, full system training will be provided.
- You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.
**Full time (35 hours)** working on a 3 week shift rota between 8am and 8pm. You will be required to work 1 Saturday or Sunday in 3.
**Salary**
The starting salary is £19,000 and will be reviewed at the end of the 3-month probationary period and at set intervals during the first year and will increase in accordance with the role structure if your performance is satisfactory. Further salary reviews will be commensurate with the Annual Appraisal process.
Lyons Davidson is a national law firm providing legal services to businesses and individuals.
We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
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