Contact Centre Agent

3 days ago


Bristol, United Kingdom RWR Recruitment Full time

RWR RECRUITMENT have an excellent opportunity for a professional and committed person to work for our client based in Bristol.

We are looking for a Contact Centre Agent to join the team with an immediate start

**Job Type: Full Time.**

**Salary**: £22,500 +£150 bonus per quarter pending KPI’s are met

**Shifts**: Monday-Sunday 8hrs between 7am-7pm 7
- 1 in 4 weekends needs to be worked either a Saturday or a Sunday a day off will be given in the week
- 4 weekly rotas
- **Hybrid 2 days office 3 days WFH (can work in the office more days if preferred)**

*2 weeks of office based training to start.

**Weekly pay.**

Description:

- Answering inbound calls
- Evaluating problems and complaints of the callers
- Providing proper solutions, responding to the needs of customers
- Providing information about products and services, taking orders

**Skills**:

- Flexible, self-motivated and ability work with the minimum of supervision.
- Skilled listener, with a problem-solving attitude and able to articulate both verbally and in written form
- Maintaining a professional and courteous approach with other areas of the business, including Colleagues, couriers and third-party agents
- Data entry skills
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking

**Salary**: £24,000.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 2 years (preferred)

Work Location: Hybrid remote in Bristol

Reference ID: ADMIN/01JM


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