Customer Support Executive

6 days ago


Wath upon Dearne, United Kingdom Big Fish Little Fish Full time

Customer Support ExecutiveResponsibilities * Handling inbound customer calls and providing customer support * Responding to website ‘Live Chat’ messages * Logging enquiries, notes and documents onto relevant CRM systems * Maintaining company information in line with the general data protection regulations * Managing incoming meter readings * Customer query administration * Working on small projects provided by your Manager * Adhering to internal processes and completing actions within company time frames * Gaining recognition for Dyce Energy’s services through customer surveys and reviews * Liaising with suppliers regarding Customer Queries * Attending regular Team Meetings * Inbox ManagementSkills/AttributesEssentials * Professional telephone manner * Organisational skills * Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook * Numerical literacy * Excellent communication skills * An ability to build rapport * Punctual * Trustworthy * Confident * Energetic attitude * Committed * HardworkingDesirable * Advance user of excel with VLOOKUP knowledge * An understanding of the energy market * Customer Support Background



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