Aviation Support Coordinator
7 days ago
About the Role
The Aviation Customer Support Executive will be responsible for handling inbound customer calls and providing excellent support. They will also respond to website 'Live Chat' messages, log enquiries, notes and documents onto relevant CRM systems, and maintain company information in line with GDPR regulations.
Additionally, they will manage incoming meter readings, administer customer queries, work on small projects provided by their Manager, adhere to internal processes, complete actions within company time frames, and gain recognition for Dyce Energy's services through customer surveys and reviews.
Key Skills and Attributes
- Professional telephone manner
- Organisational skills
- Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
- Numerical literacy
- Excellent communication skills
- An ability to build rapport
- Punctual
- Trustworthy
- Confident
- Energetic attitude
- Committed
- Hardworking
Desirable Qualifications
- Advance user of excel with VLOOKUP knowledge
- An understanding of the energy market
- Customer Support Background
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