Customer Service Liaison
6 days ago
Job Overview
We are seeking a skilled Aviation Customer Support Executive to join our team at Austin Fraser. This is a challenging yet rewarding role that requires excellent communication and organisational skills.
The successful candidate will have experience in handling customer inquiries, responding to emails and phone calls, and maintaining accurate records. They will also be required to manage multiple tasks simultaneously, meet deadlines, and provide exceptional customer service.
Key Responsibilities
- Handling customer inquiries via phone, email, and live chat
- Logging and tracking customer interactions and issues
- Providing solutions and resolving customer complaints
- Maintaining accurate records and reports
- Managing multiple tasks and priorities
Requirements
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Organisational and time management skills
- Proficiency in Microsoft Office Suite
- Excellent problem-solving skills
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