Telephone Support Specialist

2 days ago


Wath upon Dearne, Rotherham, United Kingdom G4S Business Unit:US Youth Services Full time
About Our Team
We are a large and diverse team at G4S Business Unit: US Youth Services, working together to provide expert advice and support to the public. As a Telephone Support Specialist, you will play a vital role in helping us deliver outstanding customer experiences.

Job Description
This role involves handling customer inquiries and resolving issues over the phone, via email, or through webchat. You will be responsible for maintaining accurate records, adhering to company policies, and contributing to the overall success of the team.

Key Requirements
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and handle complex customer situations
- Familiarity with call centre software and technology
- High level of accuracy and attention to detail

Benefits
- Salary: £34,000 per annum (approximate)
- Performance-related bonus structure up to £1,400 per annum
- 20 days annual leave plus bank holidays (pro-rata)
- Employee benefits package including company pension scheme and life assurance
- Opportunities for career development and training

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